Hybrid HR Coordinator: Onboarding, Data & Support

Elior; Houston (TX); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off

Holiday Pay

Tuition Reimbursement

Commuter Benefits

EAP

Job summary

Elior North America is hiring an HR Coordinator to support employees, managers, and operations with HR inquiries and transactions. You will handle Zendesk tickets, keep SAP SuccessFactors data accurate, and collaborate with Payroll, Talent Acquisition, and HR Centers of Excellence to ensure a positive employee experience.

The role covers onboarding, reporting, and HR programs while emphasizing customer service, accuracy, and timely resolutions in a fast-paced environment.

Qualifications

• Working knowledge of HR processes, employee transactions, and HR systems.
• Strong problem-solving, critical thinking, and organizational skills.
• Excellent written and verbal communication skills, with the ability to provide professional and responsive employee support.
• High attention to detail and commitment to data accuracy.

Responsibilities

• Respond to employee, manager, and Operations HR inquiries and assist with timely resolution.
• Manage Zendesk tickets and service requests in accordance with established service level expectations.
• Maintain accurate employee data, organizational structures, and position information in SAP SuccessFactors (FraME.wrk).
• Assist with employee onboarding activities and related HR transactions.
• Process unemployment claims and assist with related documentation.
• Assist with HR reporting, data validation, employee records, and other HR administrative activities.
• Follow established HR procedures and assist with maintaining process documentation and standard work instructions.
• Gather information for routine employee relations inquiries and escalate questions or concerns as appropriate.
• Assist employees and managers with payroll, timekeeping, and HR transactions by partnering with Payroll and Operations teams.
• Support HR programs, system updates, and enterprise-wide initiatives as assigned.
• Maintain accurate records and follow established company policies, procedures, and employment requirements.
• Partner with HR Centers of Excellence to provide timely and consistent support to employees and managers.
• Identify recurring employee questions or issues and bring them to the appropriate team for review.

Skills

HR processes

Problem solving

Communication

Data accuracy

Microsoft Office

HRIS SAP SuccessFactors

Policy adherence

Multitasking

Customer service

Interpersonal skills

Tools

SAP SuccessFactors

Zendesk

Microsoft Excel

Outlook

Job description

Elior North America is hiring an HR Coordinator to support employees, managers, and operations with HR inquiries and transactions. You will handle Zendesk tickets, keep SAP SuccessFactors data accurate, and collaborate with Payroll, Talent Acquisition, and HR Centers of Excellence to ensure a positive employee experience.

The role covers onboarding, reporting, and HR programs while emphasizing customer service, accuracy, and timely resolutions in a fast-paced environment.