Hybrid HR Assistant - Workday Support & Service

Aston Carter; Boca Raton (FL); Ibrido; USD 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

PTO / time off

Descrizione del lavoro

Aston Carter is seeking an HR Assistant for a Hybrid role based at the US Headquarters in Boca Raton, FL. The position supports employees and managers, handling HR inquiries via phone, chat, and case management, and processes HR transactions in Workday and related systems.

Ideal for those entering HR or switching to a larger organization with a global footprint. Requires strong communication, confidentiality, and adherence to service levels and metrics.

Competenze

• Experience handling high-volume employee inquiries via phone, chat, email, or case management systems.
• Strong customer service and issue-resolution capabilities.
• Experience utilizing HR systems such as Workday, SAP SuccessFactors, Oracle HCM, or similar platforms.
• Ability to document cases accurately and maintain detailed records.
• Strong verbal and written communication skills.
• Ability to work within defined service levels, KPIs, and performance metrics.

Mansioni

• Serve as the first point of contact for HR-related inquiries from employees and managers.
• Resolve HR inquiries through phone, chat, and case management channels.
• Process HR transactions using Workday and other associated systems.
• Document case activity accurately and maintain detailed records.
• Ensure compliance with established service level agreements and operational metrics.
• Escalate complex issues appropriately and contribute to process improvement efforts.

Conoscenze

High-volume inquiries handling

Customer service

HR systems experience

Documentation and record-keeping

Verbal and written communication

Working to KPIs and SLAs

Strumenti

Workday

SAP SuccessFactors

Oracle HCM

Descrizione del lavoro

Aston Carter is seeking an HR Assistant for a Hybrid role based at the US Headquarters in Boca Raton, FL. The position supports employees and managers, handling HR inquiries via phone, chat, and case management, and processes HR transactions in Workday and related systems.

Ideal for those entering HR or switching to a larger organization with a global footprint. Requires strong communication, confidentiality, and adherence to service levels and metrics.