HR Assistant

Aston Carter; Boca Raton (FL); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

PTO / time off

Job summary

Aston Carter is seeking an HR Assistant for a Hybrid role based at the US Headquarters in Boca Raton, FL. The position supports employees and managers, handling HR inquiries via phone, chat, and case management, and processes HR transactions in Workday and related systems.

Ideal for those entering HR or switching to a larger organization with a global footprint. Requires strong communication, confidentiality, and adherence to service levels and metrics.

Qualifications

• Experience handling high-volume employee inquiries via phone, chat, email, or case management systems.
• Strong customer service and issue-resolution capabilities.
• Experience utilizing HR systems such as Workday, SAP SuccessFactors, Oracle HCM, or similar platforms.
• Ability to document cases accurately and maintain detailed records.
• Strong verbal and written communication skills.
• Ability to work within defined service levels, KPIs, and performance metrics.

Responsibilities

• Serve as the first point of contact for HR-related inquiries from employees and managers.
• Resolve HR inquiries through phone, chat, and case management channels.
• Process HR transactions using Workday and other associated systems.
• Document case activity accurately and maintain detailed records.
• Ensure compliance with established service level agreements and operational metrics.
• Escalate complex issues appropriately and contribute to process improvement efforts.

Skills

High-volume inquiries handling

Customer service

HR systems experience

Documentation and record-keeping

Verbal and written communication

Working to KPIs and SLAs

Tools

Workday

SAP SuccessFactors

Oracle HCM

Job description

Aston Carter is seeking HR Assistants for a HYBRID role (3 days onsite) at a Global BioPharmaceutical's US Headquarters in Boca Raton, FL!

This position is great for anyone looking for their entry into the field of Human Resources, or any existing HR Assistants looking for a shift to a big ticket company with a Global footprint.

Job Description

The Human Resource Assistant serves as the first point of contact for employees and managers regarding HR-related questions, policies, processes, and system support. This role operates in a fast-paced HR Shared Services environment and is responsible for resolving inquiries through phone, chat, and case management channels while providing an exceptional customer experience. Key responsibilities include processing HR transactions within Workday and associated systems, responding to employee and manager inquiries, documenting case activity, and ensuring compliance with established service level agreements and operational metrics. The role requires strong communication skills, attention to detail, and the ability to navigate HR systems and knowledge resources effectively. The successful candidate will demonstrate professionalism, maintain confidentiality, elevate complex issues appropriately, and contribute to process improvement efforts that enhance service delivery and operational efficiency.

Responsibilities

• Serve as the first point of contact for HR-related inquiries from employees and managers.
• Resolve HR inquiries through phone, chat, and case management channels.
• Process HR transactions using Workday and other associated systems.
• Document case activity accurately and maintain detailed records.
• Ensure compliance with established service level agreements and operational metrics.
• Escalate complex issues appropriately and contribute to process improvement efforts.

Essential Skills

• Experience handling high-volume employee inquiries via phone, chat, email, or case management systems.
• Strong customer service and issue-resolution capabilities.
• Experience utilizing HR systems such as Workday, SAP SuccessFactors, Oracle HCM, or similar platforms.
• Ability to document cases accurately and maintain detailed records.
• Strong verbal and written communication skills.
• Ability to work within defined service levels, KPIs, and performance metrics.

Additional Skills & Qualifications

• Workday experience.
• Exposure to Kronos or other workforce management systems.
• Experience in HR Shared Services or HR Service Center.
• SHRM certification, IHRIM certification, or related HR credentials.
• Knowledge of process improvement or Six Sigma.

Work Environment

Location: Boca Raton, Florida. Work Arrangement: Hybrid, with an onsite requirement of three days per week. Schedule: Monday through Friday. Availability Required: Candidates must be available between 8:00 AM and 6:00 PM ET. Shift Assignment: Determined based on business coverage requirements and assigned upon start date. Environment: Fast-paced HR Shared Services/contact center setting supporting employees and managers. Duration: 12-month assignment.

Job Type & Location

This is a Contract to Hire position based out of Boca Raton, FL.

Pay And Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Boca Raton, FL.

Application Deadline

This position is anticipated to close on Nov 19, 2026.

Workplace Type

This is a hybrid position in Boca Raton,FL.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.