Hybrid Helpdesk Technician II — Frontline IT Support

Oil-Dri Corporation of America; Chicago (IL); Hybrid; USD 46,800 - 62,400; Full time

Benefits offered by this job

Competitive pay

401(k) with 6% match

Paid parental leave

Generous PTO and holidays

Work-life balance

Career growth with exposure to senior

Annual merit increase

Fitness & Gym Reimbursement

Employer Health & Dental

Job summary

Oil-Dri Corporation of America is seeking a Helpdesk Technician to be the first point of contact for teammates needing technical assistance. The role requires diagnosing issues, guiding users, and maintaining hardware/software setups in a hybrid Chicago environment.

Responsibilities include logging calls, remote troubleshooting, asset tracking, PC deployments, and supporting IT initiatives under the Technical Services Manager. Prior tech and communication skills are essential for success.

Qualifications

• BS in Computer Science or relevant subject preferred with 0–2 years’ experience or Associate Degree / A+ certification with 1–3 years’ experience
• Microsoft Certification a plus.

Responsibilities

• Interview users to gather issue information and guide them through diagnosis.
• Log all support calls in the Help Desk system and ensure tracking.
• Resolve basic hardware and software issues, install software, and connect devices to network.
• Troubleshoot hardware and software, including remote support, to find root causes.
• Escalate complex issues with documented steps to the next level.
• Maintain IT asset inventory and track serial numbers.
• Configure and install new PCs and assist users with transitions.
• Stay current with PC hardware/software trends and improve productivity.
• Perform other duties as directed by the Technical Services Manager.

Skills

Communication skills

Hardware upgrades

Microsoft Office

Independent worker

Interpersonal skills

Organization skills

Education

BS in Computer Science

Associate Degree / A+ certification

Tools

Microsoft Certification

Job description

Oil-Dri Corporation of America is seeking a Helpdesk Technician to be the first point of contact for teammates needing technical assistance. The role requires diagnosing issues, guiding users, and maintaining hardware/software setups in a hybrid Chicago environment.

Responsibilities include logging calls, remote troubleshooting, asset tracking, PC deployments, and supporting IT initiatives under the Technical Services Manager. Prior tech and communication skills are essential for success.