Hybrid Help Desk Technician I - IT Support & Onboarding

Willdan Group, Inc.; Minnetonka (MN); Hybrid; USD 40,000 - 54,000; Full time

Job summary

Willdan Group, Inc. is seeking a Help Desk Technician I to provide first-line IT support across the organization in a hybrid environment.

The role handles hardware, software, enterprise apps, and network issues at local and remote offices, using ticketing, phone, chat, and in-person assistance, with emphasis on customer service and timely resolution. The ideal candidate is detail-oriented, customer-focused, and eager to grow technically while contributing to service improvements.

Qualifications

• High school diploma or equivalent required.
• Associate/Bachelors degree or relevant technical certifications preferred.
• Strong oral and written communication skills.
• 1-3 years of helpdesk or IT support experience.
• Proficiency in Windows 11, MacOS, and Microsoft 365 services.
• Familiarity with enterprise software ticketing systems and support tools.
• Basic knowledge of networking concepts and ITIL/ITSM concepts.

Responsibilities

• Provide timely technical support for desktops, laptops, mobile devices, peripherals, printers, phones, and basic networking issues.
• Respond to and manage helpdesk tickets, phone calls, and in-person requests with professionalism and a focus on customer satisfaction.
• Set up and configure workstations and user environments for new hires and replacements, including software installations, data transfers, and peripheral setup.
• Support onboarding and offboarding processes using standardized forms and checklists.
• Maintain accurate IT asset inventory and participate in audits and decommissioning processes.
• Contribute to IT process improvements by creating technical documentation and knowledge base articles.
• Assist with MDM solutions and device management tools (ManageEngine, JAMF, Intune) and participate in IT projects.

Skills

Customer service

Windows 11

MacOS

Microsoft 365

ServiceNow

PowerShell basics

Networking basics

Written communication

Education

High school diploma or equivalent

Associate/Bachelors degree or relevant technical certifications

Tools

ServiceNow

JAMF

ManageEngine

Intune

Job description

Willdan Group, Inc. is seeking a Help Desk Technician I to provide first-line IT support across the organization in a hybrid environment.

The role handles hardware, software, enterprise apps, and network issues at local and remote offices, using ticketing, phone, chat, and in-person assistance, with emphasis on customer service and timely resolution. The ideal candidate is detail-oriented, customer-focused, and eager to grow technically while contributing to service improvements.