Hybrid Help Desk Technician: Tech Support & Resolution

Horace Mann; Springfield (IL); Hybrid; USD 33,000 - 46,000; Full time

Job summary

Horace Mann in Springfield, IL is seeking a Technical Support Specialist to provide frontline assistance to clients. You will analyze, identify, and resolve issues across PCs, servers, and applications, coordinating with other teams to restore service.

The role requires multitasking in a fast-paced environment, responding under supervision, and adhering to SLAs. This hybrid position includes 2-3 days on-site with potential on-call responsibilities.

Qualifications

• Basic to intermediate knowledge of operating systems, software and printer installations.
• Networking skills (wireless and wired) and familiarity with MS Office and email.
• Customer support experience with focus on user satisfaction.

Responsibilities

• Provide technical support to clients by analyzing and resolving issues across PC, server or mainframe applications.
• Interact with network/service teams to restore service and identify root causes.
• Create incident tickets and communicate solutions or workarounds to users.
• Respond to and diagnose problems under supervision and adhere to SLAs.
• Multitask in a fast-moving environment while maintaining client satisfaction.

Skills

Operating systems

Software installation

Printer installation

Networking (wireless & wired)

MS Office

Email

Customer support

Education

Vocational technical education

Job description

Horace Mann in Springfield, IL is seeking a Technical Support Specialist to provide frontline assistance to clients. You will analyze, identify, and resolve issues across PCs, servers, and applications, coordinating with other teams to restore service.

The role requires multitasking in a fast-paced environment, responding under supervision, and adhering to SLAs. This hybrid position includes 2-3 days on-site with potential on-call responsibilities.