Helpdesk Technician II

Oil Dri Corporation; Chicago (IL); On-site; USD 46,800 - 62,400; Full time

Benefits offered by this job

401(k) with 6% company match

Paid parental leave

Generous PTO & paid holidays

Work-life balance

Career growth with exposure to senior/

Annual merit increase

Fitness & Gym Reimbursement

Job summary

Oil-Dri Corporation of America is seeking a Helpdesk Technician to be the first point of contact for teammates needing technical assistance. The role requires strong communication, customer focus, and the ability to diagnose and explain solutions.

The position is hybrid with onsite work Monday through Wednesday at the Chicago location, and occasional travel to remote facilities may be required. The ideal candidate will have 0–3 years of related experience and a BS or A+ certification.

Qualifications

• BS in Computer Science or relevant subject preferred with 0–2 years’ experience or Associate Degree / A+ certification with 1–3 years’ experience

Responsibilities

• Interview users to gather information and guide them through diagnostic steps.
• Log all support calls in the Help Desk Ticketing System and ensure timely responses.
• Resolve basic hardware and software issues, including installs, updates, and network connections.
• Troubleshoot hardware and software to find root causes, including remote assistance.
• Escalate unresolved issues with documented steps to higher support levels.
• Maintain IT assets in inventory with serial-number tracking.
• Configure and install new PCs and assist users adapting to new systems.
• Stay current with PC hardware and software trends to improve productivity.
• Perform other duties as directed by Technical Services Manager.

Skills

Technical support

Customer service

Communication

Problem solving

Windows OS

Education

BS in Computer Science

Associate Degree / A+

Tools

Help Desk Ticketing System

PC hardware upgrades

Microsoft Office

Job description

Oil-Dri Corporation of America, 410 N Michigan Ave, Chicago, Illinois, United States of America

Job Description

Posted Monday, July 20, 2026 at 5:00 AM

Role Overview

This position serves as the first point of contact for teammates seeking technical assistance. The Helpdesk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to manage teammates of all technical skill levels.

Hybrid Schedule: Monday - Wednesday onsite required. Chicago, IL (Wrigley Building)

Key Responsibilities

• Interviewing users to gather information about the problem and, if possible, leading the user through diagnostic procedures to determine the problem.
• Log all support calls into the Help Desk Ticketing System to ensure all calls are tracked, responded to, and closed in a timely manner.
• Resolve basic hardware and software issues. This includes installations and regular updates of all software as well as connecting PCs, monitors, printers etc. to the network.
• Use problem-solving and analytical skills to troubleshoot hardware and software to find the root cause of the issue. This includes remote troubleshooting.
• Direct unresolved or more complex issues to the next level of support in a timely manner including documentation of troubleshooting steps that have already been taken.
• Maintain all Oil Dri IT assets in an inventory database by tracking all serial numbers to ensure all resources are always accounted for.
• Configure, install new PCs, and assist the user in adapting to their new system as smoothly as possible.
• Keeps current with the latest in PC hardware and software technology. Uses technology for productivity improvements in the office and in off-site field locations.
• Performs other appropriate functions as directed by the Technical Services Manager.
• Other duties as assigned.

Qualifications

Education:

• BS in Computer Science or relevant subject preferred with 0 – 2 years’ experience or Associate Degree / A+ certification with 1 - 3 years’ experience

Skills & Abilities:

• Ability to travel occasionally to remote facilities that may require an overnight stay. Ability to work in an environment where conditions may include dust.
• Ability to lift, carry, push/pull or otherwise move an object up to 30 pounds
• Must have an understanding of Microsoft operating system
• Must have experience upgrading/replacing PC hardware systems.
• Must be able to work independently in a high-paced environment and exhibit strong written and verbal communication skills.
• Must have working knowledge of Microsoft Office Applications.
• Must have strong interpersonal, organization and technical skills
• Competitivepay ($24/hour / $46,800) - ($32/hour / $62,400) +annualbonus
• 401(k)with6%companymatch
• Paidparentalleave,generousPTO,&paidholidays
• Work-lifebalance
• Careergrowthwithexposuretoseniorleadership.
• Annualmeritincreaseopportunity
• Fitness&GymReimbursement

About Us

Oil-Dri Corporation of America is a leading manufacturer and supplier of specialty sorbent products for consumer and business-to-business markets that has been voted as a Top 100 workplaces in the Chicago Tribune. Oil-Dri’s products are sold in the pet care, animal health, fluids purification, agricultural, sports field, industrial and automotive markets. Oil-Dri controls millions of tons of specialty mineral reserves, including calcium bentonite, attapulgite, and diatomaceous shale. The company’s mines and manufacturing facilities are located in Georgia, Mississippi, Illinois, and California. Oil-Dri is a family-controlled and operated organization that emphasizes honesty, integrity, and accountability. The company is dedicated to fulfilling its mission to Create Value From Sorbent Minerals.

Oil-Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race, color, creed, religion, sex, age, sexual orientation, national origin, ancestry, citizenship, marital status, mental or physical disability, veteran status, or any other characteristic protected by federal, state, or local laws. Accordingly, all employment decisions and personnel actions or programs such as hiring, promotion, discipline, compensation, benefits, transfers, reductions in workforce, and training, etc. will be consistent with the principle of equal employment opportunity.