Hybrid Help Desk Technician — Onsite 4x/week (Boston)

Socket.dev; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Longroad Energy in Boston is seeking a Help Desk Technician to provide day-to-day technical support for employees, handling hardware, software, VPN and collaboration tools. The role combines remote and onsite work, with four days onsite per week and one day potential remote, and opportunities to contribute to IT projects across the organization.

You will troubleshoot issues, support onboarding/offboarding, manage Active Directory/Azure AD accounts, and help maintain IT assets while delivering a

Qualifications

• 2+ years of experience providing help desk or IT support.
• Associate's degree in information technology or related field or equivalent training.
• Excellent problem-solving and analytical skills.
• Ability to troubleshoot hardware, software, connectivity, and user-access issues.
• Ability to explain complex IT processes in clear, step-by-step terms.
• Ability to manage multiple support requests in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to work on-site in the Boston office four days per week.
• Occasional travel to other offices (≈10%).

Responsibilities

• Provide day-to-day technical support to end users, troubleshooting hardware, software, connectivity, and access issues.
• Log, track, prioritize, and resolve incidents via the Freshservice ticketing system.
• Install, configure, maintain, and troubleshoot desktops, laptops, OS, software, and enterprise apps.
• Support Windows 11, Microsoft 365, Slack, Teams, VPN, Acrobat, antivirus, file/print sharing, Wi‑Fi, LAN/WAN connectivity, password resets.
• Set up, maintain, and troubleshoot conference rooms and shared tech.
• Collaborate with IT to resolve complex issues and escalate when needed.
• Onboarding and offboarding support including account setup and provisioning.
• Manage Active Directory/Azure AD user accounts and access.

Skills

Help desk support

On-site support

Customer service

Communication

Education

Associate's degree in IT/CS

Tools

Freshservice

Active Directory

Microsoft Entra ID (Azure AD)

Microsoft 365

VPN/Wi-Fi troubleshooting

Job description

Longroad Energy in Boston is seeking a Help Desk Technician to provide day-to-day technical support for employees, handling hardware, software, VPN and collaboration tools. The role combines remote and onsite work, with four days onsite per week and one day potential remote, and opportunities to contribute to IT projects across the organization.

You will troubleshoot issues, support onboarding/offboarding, manage Active Directory/Azure AD accounts, and help maintain IT assets while delivering a