Hybrid Help Desk Tech | Lead ITIL, Jira & Cloud Optimization

Retail Technologies; Warwick (RI); Hybrid; USD 66,000 - 98,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Mentorship and teamwork

Job summary

Retail Technologies in Warwick, RI is seeking a Help Desk Technician who prefers debugging over adding code. This hybrid role offers an annual salary range of $66,000–$98,000, autonomy to run projects, and a team invested in your professional development.

You will lead design reviews for Jira Service Management, optimize cloud infrastructure costs in Warwick, RI, and mentor junior teammates while communicating clearly to a RI-wide audience. Splunk experience is a plus.

Qualifications

• Experience thriving in a builder-led, deadline-driven setting.
• A portfolio or track record that demonstrates impact.
• Ability to mentor or support junior teammates.
• Strong written and verbal communication under scrutiny.

Responsibilities

• Drive adoption of best practices in testing, security, and observability.
• Lead Jira Service Management design reviews to prevent costly mistakes in Warwick, RI.
• Trim cloud spend by right-sizing ITIL infrastructure in Warwick, RI.
• Tune SaaS administration caching to support the Warwick launch spike on the current hardware.
• Ship DHCP features to advance Retail Technologies' technology roadmap.

Skills

Strong communication

Mentor teammates

Ability to present to RI-wide audience

Builder-led, deadline-driven mindset

Tools

Jira Service Management

Splunk

Disaster Recovery

Job description

Retail Technologies in Warwick, RI is seeking a Help Desk Technician who prefers debugging over adding code. This hybrid role offers an annual salary range of $66,000–$98,000, autonomy to run projects, and a team invested in your professional development.

You will lead design reviews for Jira Service Management, optimize cloud infrastructure costs in Warwick, RI, and mentor junior teammates while communicating clearly to a RI-wide audience. Splunk experience is a plus.