Hybrid IT Help Desk Specialist – TRIRIGA/Jira

Serco; Montgomery (AL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Serco Inc. is seeking a Help Desk professional to support the NexGen IT program for the USAF. You will assist end users, document issues, and coordinate with a large team to ensure timely resolutions.

The role requires an Associate's degree and 5 years in Help Desk Operations, with at least 1 year in JIRA. The schedule is Monday–Friday, 0800–1600 CST, with a hybrid work model (remote Mon/Thu/Fri; in-office Tue/Wed).

Qualifications

• Associates degree and 5 years’ experience in Help Desk Operations.
• At least 1 year experience in JIRA software.
• Ability to work well in a team and share information with teammates.
• Strong communication skills to interact with all levels of responsibility and rank.
• Excellent interpersonal and administrative skills with minimal supervision.
• Strong computer skills in the Microsoft Suite (Outlook, Excel, Word).
• Familiarity with field concepts and procedures related to the job.

Responsibilities

• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, emails and requests for technical support.
• Documents, tracks, and monitors problems to ensure timely resolution.
• Leads and directs the work of others as needed.
• Prepare, organize, and present information concisely.
• Collaborate with government and non-government stakeholders.

Skills

Help Desk Ops

JIRA

Teamwork

Communication

Interpersonal skills

Microsoft Office

Education

Associates degree

Tools

Microsoft Office

Job description

Serco Inc. is seeking a Help Desk professional to support the NexGen IT program for the USAF. You will assist end users, document issues, and coordinate with a large team to ensure timely resolutions.

The role requires an Associate's degree and 5 years in Help Desk Operations, with at least 1 year in JIRA. The schedule is Monday–Friday, 0800–1600 CST, with a hybrid work model (remote Mon/Thu/Fri; in-office Tue/Wed).