Information Technology Support Specialist

Top Prospect Group; Springfield (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Top Prospect Group is seeking a Help Desk Technician I to provide technical support across multiple client environments. This customer-facing role focuses on troubleshooting Windows, Microsoft 365, hardware, applications, and user account issues.

This onsite position is in Worcester or Springfield, MA with a temp-to-perm conversion within six months and a pay rate of $25/hr. Hybrid work options may be available, and you will support Level 1 issues, document steps, and escalate complex problems

Qualifications

• 1+ year of experience in help desk or desktop support.
• Working knowledge of Windows 10/11 and basic Active Directory.
• Familiarity with Microsoft 365 and common business applications.

Responsibilities

• Provide Level 1 technical support.
• Troubleshoot Windows 10/11 workstations, applications, printers, peripherals, and performance issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Perform basic Active Directory and Entra ID administration, including password resets, account changes, groups, permissions, and licenses.
• Document troubleshooting steps, resolutions, and ticket activity accurately.
• Escalate complex issues to senior technical teams with thorough documentation.
• For hybrid positions, deploy and configure computers, perform hardware replacements, support office moves, and assist with technology projects onsite.
• Deliver professional, friendly support to both technical and non-technical users.

Skills

Windows troubleshooting

Customer service

Communication

Ticket management

Tools

Microsoft 365

Active Directory

Job description

Ready to grow your IT career? Join a hands-on support team where you will solve real technical challenges, work directly with end users, and - if you choose the hybrid path- get valuable experience supporting technology in the field.

Temp to Perm -convert within 6months

Onsite in either Worcester or Springfield, MA

$25/hr

L1 Technical support, hardware/software support, O365, tickets, troubleshooting, basic networking support, Windows

We are seeking a Help Desk Technician I to provide technical support across a variety of client environments. This is a customer-facing role focused on troubleshooting Windows, Microsoft 365, hardware, applications, and user account issues.

What You’ll Do

• Provide Level 1 technical support
• Troubleshoot Windows 10/11 workstations, applications, printers, peripherals, and performance issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Perform basic Active Directory and Entra ID administration, including password resets, account changes, groups, permissions, and licenses.
• Document troubleshooting steps, resolutions, and ticket activity accurately.
• Escalate complex issues to senior technical teams with thorough documentation.
• For hybrid positions, deploy and configure computers, perform hardware replacements, support office moves, and assist with technology projects onsite.
• Deliver professional, friendly support to both technical and non-technical users.

Qualifications

• 1+ year of experience in help desk, desktop support, field service, retail technology, or a related customer-facing technical role.
• Working knowledge of Windows 10/11 and basic Active Directory.
• Familiarity with Microsoft 365 and common business applications.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple tickets and prioritize effectively.