Help Desk Technician

Retail Technologies; Warwick (RI); Hybrid; USD 66,000 - 98,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Mentorship and teamwork

Job summary

Retail Technologies in Warwick, RI is seeking a Help Desk Technician who prefers debugging over adding code. This hybrid role offers an annual salary range of $66,000–$98,000, autonomy to run projects, and a team invested in your professional development.

You will lead design reviews for Jira Service Management, optimize cloud infrastructure costs in Warwick, RI, and mentor junior teammates while communicating clearly to a RI-wide audience. Splunk experience is a plus.

Qualifications

• Experience thriving in a builder-led, deadline-driven setting.
• A portfolio or track record that demonstrates impact.
• Ability to mentor or support junior teammates.
• Strong written and verbal communication under scrutiny.

Responsibilities

• Drive adoption of best practices in testing, security, and observability.
• Lead Jira Service Management design reviews to prevent costly mistakes in Warwick, RI.
• Trim cloud spend by right-sizing ITIL infrastructure in Warwick, RI.
• Tune SaaS administration caching to support the Warwick launch spike on the current hardware.
• Ship DHCP features to advance Retail Technologies' technology roadmap.

Skills

Strong communication

Mentor teammates

Ability to present to RI-wide audience

Builder-led, deadline-driven mindset

Tools

Jira Service Management

Splunk

Disaster Recovery

Job description

We're an autonomy-driven technology shop in RI hunting for a Help Desk Technician who'd rather delete code than add it. This hybrid opening offers $66,000 - $98,000, the autonomy to run your own projects, and a team invested in your development.

Key Responsibilities

• Drive adoption of best practices in testing, security, and observability
• Lead Jira Service Management design reviews that catch the costly mistakes before Warwick, RI builds them
• Trim Retail Technologies's cloud bill by right-sizing the ITIL Foundation infrastructure in Warwick, RI
• Tune SaaS Administration caching so Retail Technologies survives the Warwick launch spike on the same hardware
• Ship the outcome-focused DHCP features that move Retail Technologies's technology roadmap forward

What You'll Bring

• Experience thriving in a builder-led, deadline-driven setting like Retail Technologies
• A portfolio that speaks louder than any line on your resume
• Demonstrated capacity to mentor or support junior teammates
• Sharp written and verbal communication, tested under scrutiny
• Comfort presenting to a RI-wide audience without a script
• Hands-on command of Jira Service Management, with Disaster Recovery as a close second

Plenty of firms claim to do technology; Retail Technologies actually does it, and from Warwick no less, with a warm-yet-rigorous stubbornness about quality. We hire for character and gently-demanding thinking, then trust the rest to follow.

Take home $66,000 - $98,000, build your Splunk under a mentor, lean on benefits, and shape a hybrid week that finally fits.

Newly timestamped, Retail Technologies keeps this junior opening on the active board.