Hybrid Healthcare Tech Success Analyst

Cardinal Health, Inc.; Santa Fe (NM); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health, Inc. is seeking a Customer Experience Engineer in a hybrid position based in the United States.

You will serve as the first contact for technical inquiries, diagnose hardware and software issues, configure systems, and work with product owners to understand user workflows. The role requires 2–4 years of experience, an associates degree or equivalent, Windows OS and Office proficiency, and healthcare software familiarity.

Qualifications

• 2-4 years of experience, preferred
• Associates degree in related field, or equivalent work experience, preferred
• Windows OS (all versions) and Microsoft Office expert, preferred
• Hardware and Networking proficiency, preferred
• Experience with computer hardware such as tablets and printers
• Understanding of DNS server and basic IP routing, preferred
• General knowledge of EDI, preferred
• Experience with healthcare or pharmacy workflows, preferred
• Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred
• Demonstrate strong analytical and project management skills
• Strong collaboration, multi-tasking, and organization skills
• Strong oral and written English communication skills
• Demonstrate thorough knowledge of the industry and trends

Responsibilities

• Serving as the initial point of contact for technical inquiries and providing clear, understandable explanations to both technical and non-technical users.
• Diagnosing and resolving issues related to hardware, proprietary software, and network connectivity, via phone and email.
• Configuring and maintaining computer systems, software applications, and peripherals.
• Interacting with Product Owners, Development Teams and Technical Account Managers to become proficient with both business purpose and customer workflows as well as the technical architecture of our applications.
• Proactively develop and maintain technical knowledge of the technologies we support, staying informed with current trends and best practices.
• Logging, managing, and prioritizing support requests and issues using QuickBase.
• Escalating complex or unresolved issues to a higher-level support team when necessary.
• Providing basic training and guidance to users on how to use our commercial technologies.

Skills

Strong English communication skills

Analytical skills

Project management

Cross-functional collaboration

Customer-focused mindset

Education

Associates degree or related field, or equivalent work experience

Tools

Windows OS

Microsoft Office

Job description

Cardinal Health, Inc. is seeking a Customer Experience Engineer in a hybrid position based in the United States.

You will serve as the first contact for technical inquiries, diagnose hardware and software issues, configure systems, and work with product owners to understand user workflows. The role requires 2–4 years of experience, an associates degree or equivalent, Windows OS and Office proficiency, and healthcare software familiarity.