Hybrid Customer Success Engineer - Healthcare Tech Support

Cardinal Health, Inc.; Hartford (CT); Ibrido; USD 38.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Descrizione del lavoro

Cardinal Health in Hartford, CT is seeking a Hybrid Full-time Customer Experience Specialist to support healthcare technologies and enterprise platforms. The role requires diagnosing issues, guiding users, and collaborating with product teams to improve experiences.

Prior hardware, networking and healthcare software familiarity is preferred, with 2–4 years' experience and strong English communication. The position offers a Monday–Friday schedule, competitive hourly pay, benefits, and

Competenze

• > 2-4 years of experience, preferred
• > Associates degree in related field, or equivalent work experience, preferred
• > Windows OS (all versions) and Microsoft Office expert, preferred
• > Hardware and Networking proficiency, preferred
• > Experience with computer hardware such as tablets and printers
• > Understanding of DNS server and basic IP routing, preferred
• > General knowledge of EDI, preferred
• > Experience with healthcare or pharmacy workflows, preferred
• > Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred
• > Demonstrate strong analytical and project management skills
• > Strong collaboration, multi‑tasking, and organization skills
• > Strong oral and written English communication skills
• > Demonstrate thorough knowledge of the industry and trends

Mansioni

• Serving as the initial point of contact for technical inquiries and providing clear, understandable explanations to both technical and non-technical users.
• Diagnosing and resolving issues related to hardware, proprietary software, and network connectivity, via phone and email.
• Configuring and maintaining computer systems, software applications, and peripherals.
• Interacting with Product Owners, Development Teams and Technical Account Managers to become proficient with both business purpose and customer workflows as well as the technical architecture of our applications.
• Proactively develop and maintain technical knowledge of the technologies we support.
• Logging, managing, and prioritizing support requests and issues using QuickBase.
• Escalating complex or unresolved issues to a higher-level support team when necessary.
• Providing basic training and guidance to users on how to use our commercial technologies.

Conoscenze

Customer focus

Analytical skills

Project management

English communication

Team collaboration

On-site willingness

Formazione

Associate degree or equivalent

Strumenti

Windows OS

Networking

EMR/EHR

Pharmacy software

Billing software

Tablets & printers

DNS

IP routing

Descrizione del lavoro

Cardinal Health in Hartford, CT is seeking a Hybrid Full-time Customer Experience Specialist to support healthcare technologies and enterprise platforms. The role requires diagnosing issues, guiding users, and collaborating with product teams to improve experiences.

Prior hardware, networking and healthcare software familiarity is preferred, with 2–4 years' experience and strong English communication. The position offers a Monday–Friday schedule, competitive hourly pay, benefits, and