Hybrid Healthcare Tech Customer Experience Engineer

Cardinal Health, Inc.; Denver (CO); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

PTO

HSA

401k savings plan

Wages advance (myFlexPay)

FSAs

Disability insurance

Work-Life resources

Parental leave

Healthy lifestyle programs

Job summary

Cardinal Health in Denver offers a hybrid Customer Success role focused on supporting enterprise technologies and healthcare workflows. You will translate business needs into technical specs, collaborate with product and development teams, and ensure high-quality customer experiences.

The role emphasizes strong communication, problem solving, and the ability to translate complex concepts for diverse teams. Shift aligns with EST hours, with on-site presence once a week as needed.

Qualifications

• Experience with healthcare or pharmacy workflows preferred.
• Knowledge of EMR/EHR and pharmacy software is a plus.
• Strong analytical and project management capabilities.
• Excellent written and verbal English communication.

Responsibilities

• Serve as first point of contact for technical inquiries with clear explanations.
• Diagnose and resolve hardware, software, and network issues via phone/email.
• Configure and maintain computer systems, accounts, and access.
• Collaborate with Product Owners and Developers on workflows and architecture.
• Maintain technical knowledge of supported technologies and trends.
• Log and prioritize requests in QuickBase; document resolutions.
• Escalate complex issues to higher support levels when needed.
• Provide basic training to users on our technologies.

Skills

Windows OS

Microsoft Office

Hardware Networking

EMR/EHR

Healthcare workflows

DNS/IP routing

EDI

English communication

Analytical skills

Project management

Education

Associates degree or equivalent

Tools

QuickBase

Job description

Cardinal Health in Denver offers a hybrid Customer Success role focused on supporting enterprise technologies and healthcare workflows. You will translate business needs into technical specs, collaborate with product and development teams, and ensure high-quality customer experiences.

The role emphasizes strong communication, problem solving, and the ability to translate complex concepts for diverse teams. Shift aligns with EST hours, with on-site presence once a week as needed.