Hybrid Customer Success Analyst — Tech Support & UX Insights

Cardinal Health, Inc.; Trenton (NJ); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is hiring a Customer Success professional to support enterprise-wide technologies in a hybrid US field setting. The role focuses on resolving technical inquiries, configuring systems, and aligning customer needs with product capabilities across clinical and business teams.

Responsibilities include handling hardware, software, and network issues, collaborating with product and development teams, and providing user training.

Qualifications

• 2–4 years of experience, preferred
• Associates degree in related field, or equivalent work experience, preferred
• Windows OS and Microsoft Office expert, preferred
• Hardware and Networking proficiency, preferred
• Experience with computer hardware such as tablets and printers
• Understanding of DNS server and basic IP routing, preferred
• General knowledge of EDI, preferred
• Experience with healthcare or pharmacy workflows, preferred
• Experience with EMR/EHR, pharmacy management software, and/or healthcare billing software, preferred
• Demonstrate strong analytical and project management skills
• Strong collaboration, multi-tasking, and organization skills
• Strong oral and written English communication skills
• Demonstrate thorough knowledge of the industry and trends

Responsibilities

• Serving as the initial point of contact for technical inquiries and providing clear explanations to both technical and non-technical users
• Diagnosing and resolving issues related to hardware, software, and network connectivity via phone and email
• Configuring and maintaining computer systems, software applications, and peripherals
• Interacting with Product Owners, Development Teams and Technical Account Managers to understand business and customer workflows and the technical architecture
• Proactively develop and maintain technical knowledge of supported technologies
• Logging, managing, and prioritizing support requests using QuickBase and documenting solutions
• Escalating complex or unresolved issues to higher-level support when needed
• Providing basic training and guidance to users on our technologies

Skills

English communication

Multi-tasking

Analytical skills

Team collaboration

Education

Associates degree or equivalent

Tools

Windows OS

Microsoft Office

DNS

IP routing

EMR/EHR software

pharmacy management software

Job description

Cardinal Health is hiring a Customer Success professional to support enterprise-wide technologies in a hybrid US field setting. The role focuses on resolving technical inquiries, configuring systems, and aligning customer needs with product capabilities across clinical and business teams.

Responsibilities include handling hardware, software, and network issues, collaborating with product and development teams, and providing user training.