Healthcare Tech Success Analyst

Cardinal Health, Inc.; Jackson (MS); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

Job summary

Cardinal Health is seeking a Customer Experience Engineer within the Customer Success organization. The role supports clinical applications, translates business needs into technical specs, and maintains strong cross-functional relationships with Product Owners, Development Teams, and Technical Account Managers.

The position requires 2–4 years of experience, an associates degree or equivalent work history, and proficiency with Windows OS, Microsoft Office, hardware, and DNS/IP routing basics.

Qualifications

• 2-4 years of experience, preferred
• Associates degree in related field, or equivalent work experience, preferred
• Windows OS (all versions) and Microsoft Office expert, preferred
• Hardware and Networking proficiency, preferred
• Experience with computer hardware such as tablets and printers
• Understanding of DNS server and basic IP routing, preferred
• General knowledge of EDI, preferred
• Experience with healthcare or pharmacy workflows, preferred
• Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred
• Demonstrate strong analytical and project management skills
• Strong collaboration, multi-tasking, and organization skills
• Strong oral and written English communication skills
• Demonstrate thorough knowledge of the industry and trends

Responsibilities

• Serving as the initial point of contact for technical inquiries and providing clear, understandable explanations to both technical and non-technical users
• Diagnosing and resolving issues related to hardware, proprietary software, and network connectivity, via phone and email
• Configuring and maintaining computer systems, software applications, and peripherals
• Interacting with Product Owners, Development Teams and Technical Account Managers to become proficient with both business purpose and customer workflows as well as the technical architecture of our applications
• Proactively develop and maintain technical knowledge of the technologies we support
• Logging, managing, and prioritizing support requests and issues using QuickBase
• Escalating complex or unresolved issues to a higher-level support team when necessary
• Providing basic training and guidance to users on how to use our commercial technologies

Skills

Windows OS

Microsoft Office

Hardware & Networking

English communication

DNS/IP routing basics

Education

Associates degree or related experience

Tools

QuickBase

Job description

Cardinal Health is seeking a Customer Experience Engineer within the Customer Success organization. The role supports clinical applications, translates business needs into technical specs, and maintains strong cross-functional relationships with Product Owners, Development Teams, and Technical Account Managers.

The position requires 2–4 years of experience, an associates degree or equivalent work history, and proficiency with Windows OS, Microsoft Office, hardware, and DNS/IP routing basics.