Hybrid Customer Success & Tech Support Analyst

Cardinal Health, Inc.; San Juan (PR); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Flex spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Job summary

Cardinal Health, Inc. is seeking a Customer Success Field Engineer to support enterprise clinical applications and commercial technologies.

You will translate business requirements into technical specs, maintain cross-team relationships, and drive standard business processes while communicating clearly with customers, and adapting to changing priorities. The role emphasizes collaboration with Product Owners and Technical Account Managers, with a focus on problem solving, technical communication,

Qualifications

• 2-4 years of experience in a customer-facing or technical support role.
• Associates degree in related field or equivalent work experience.
• Windows OS (all versions) and Microsoft Office expert preferred.
• Hardware and networking proficiency preferred.
• Experience with computer hardware such as tablets and printers.
• Understanding of DNS and basic IP routing preferred.
• Experience with healthcare workflows, EMR/EHR, and healthcare billing software preferred.
• Demonstrate strong analytical and project management skills.
• Strong oral and written English communication skills.

Responsibilities

• Serve as the initial point of contact for technical inquiries and provide clear explanations to users.
• Diagnose and resolve issues related to hardware, software, and network connectivity via phone and email.
• Configure and maintain computer systems, software applications, and peripherals.
• Interact with Product Owners, Development Teams and Technical Account Managers to learn business processes and technical architecture.
• Proactively develop and maintain technical knowledge of supported technologies.
• Log, manage, and prioritize support requests using QuickBase; document solutions.
• Escalate complex issues to higher-level teams when needed.
• Provide basic training and guidance to users on our technologies.

Skills

Customer support

Communication skills

Analytical skills

Project management

Education

Associates degree or equivalent

Tools

Windows OS

Microsoft Office

QuickBase

Job description

Cardinal Health, Inc. is seeking a Customer Success Field Engineer to support enterprise clinical applications and commercial technologies.

You will translate business requirements into technical specs, maintain cross-team relationships, and drive standard business processes while communicating clearly with customers, and adapting to changing priorities. The role emphasizes collaboration with Product Owners and Technical Account Managers, with a focus on problem solving, technical communication,