Healthcare Tech Customer Success Engineer

Cardinal Health, Inc.; Lincoln (NE); Ibrido; USD 38.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Descrizione del lavoro

Cardinal Health seeks a Customer Success professional to support enterprise technologies, translate business needs into technical specs, and collaborate with product and clinical teams. The role emphasizes diagnosing issues, configuring systems, and guiding users through technical processes.

Expect a hybrid schedule with a shift Mon-Fri 10:30 AM–7:00 PM EST. The position offers diverse benefits and a focus on patient care through healthcare software and workflows.

Competenze

• 2-4 years of experience, preferred.
• Associates degree in related field, or equivalent work experience, preferred.
• Windows OS (all versions) and Microsoft Office expert, preferred.
• Hardware and Networking proficiency, preferred.
• Experience with computer hardware such as tablets and printers.
• Understanding of DNS server and basic IP routing, preferred.
• General knowledge of EDI, preferred.
• Experience with healthcare or pharmacy workflows, preferred.
• Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred.
• Demonstrate strong analytical and project management skills.
• Strong collaboration, multi‑tasking, and organization skills.
• Strong oral and written English communication skills.
• Demonstrate thorough knowledge of the industry and trends.

Mansioni

• Serving as the initial point of contact for technical inquiries and providing clear, understandable explanations to both technical and non-technical users.
• Diagnosing and resolving issues related to hardware, software, and network connectivity via phone and email.
• Configuring and maintaining computer systems, software applications, and peripherals.
• Interacting with Product Owners, Development Teams and Technical Account Managers to understand business and customer workflows.
• Proactively develop and maintain technical knowledge of supported technologies.
• Logging, managing, and prioritizing support requests using QuickBase; document solutions.
• Escalating complex issues to higher-level teams when necessary.
• Providing basic training and guidance to users on how to use our technologies.

Conoscenze

Windows OS

Networking

Tablets & printers

EMR/EHR

EDI

Healthcare workflows

English communication

Analytical skills

Project management

Formazione

Associates degree or equivalent

Strumenti

DNS/IP routing

Descrizione del lavoro

Cardinal Health seeks a Customer Success professional to support enterprise technologies, translate business needs into technical specs, and collaborate with product and clinical teams. The role emphasizes diagnosing issues, configuring systems, and guiding users through technical processes.

Expect a hybrid schedule with a shift Mon-Fri 10:30 AM–7:00 PM EST. The position offers diverse benefits and a focus on patient care through healthcare software and workflows.