Hybrid GTM Operator: Customer, Ops & Growth

Arcadia; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Arcadia in New York seeks a customer-facing specialist blending customer success, solutions engineering, and revenue operations. You will guide onboarding, advise finance teams, and troubleshoot complex questions while partnering with Product, Engineering, and GTM teams to optimize workflows.

This role offers impact in a fast-growing fintech environment. You will engage with customers across the journey, translate feedback into product improvements, and help scale commercial operations as the

Qualifications

• 2–6 years in a customer-facing role at a high-growth SaaS or fintech company.
• Experience in one or more of: Customer Success, Solutions Engineering, Revenue Operations, or Technical Account Management.

Responsibilities

• Guide prospective customers through onboarding and implementation discussions.
• Act as a trusted advisor to business owners and finance teams.
• Troubleshoot technical and operational questions during the customer journey.
• Collaborate with Product, Engineering, and GTM teams to improve processes and automate workflows.

Skills

Customer-facing

SaaS experience

Fintech

CRM experience

Tools

Salesforce

HubSpot

SQL

Job description

Arcadia in New York seeks a customer-facing specialist blending customer success, solutions engineering, and revenue operations. You will guide onboarding, advise finance teams, and troubleshoot complex questions while partnering with Product, Engineering, and GTM teams to optimize workflows.

This role offers impact in a fast-growing fintech environment. You will engage with customers across the journey, translate feedback into product improvements, and help scale commercial operations as the