Head of GTM & Customer Operations — Scale & Impact

Axle Mobility; Los Angeles (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Generous home-office budget

Regular team meetups

Job summary

A tech-driven startup is seeking a Head of GTM + Customer Operations in Los Angeles. This role involves operationalizing and scaling commercial functions, enhancing customer success, and designing effective processes. Candidates should have 3 to 6 years of experience in customer-facing or operational roles, a strong sense of resourcefulness, and the ability to execute strategies hands-on. The position offers competitive compensation, early equity opportunities, and a fun, innovative team environment.

Qualifications

• 3–6 years of experience in customer-facing, operational, or strategic roles.
• Experience in building or scaling processes with precise outcomes.
• Comfortable transitioning from strategic thinking to hands-on execution.

Responsibilities

• Run and scale pilots for onboarding and training.
• Own customer operations including success and field ops.
• Develop documentation, metrics, and cross-team coordination.

Skills

Customer-facing roles

Operational excellence

Strategic thinking

Resourcefulness

Job description

A tech-driven startup is seeking a Head of GTM + Customer Operations in Los Angeles. This role involves operationalizing and scaling commercial functions, enhancing customer success, and designing effective processes. Candidates should have 3 to 6 years of experience in customer-facing or operational roles, a strong sense of resourcefulness, and the ability to execute strategies hands-on. The position offers competitive compensation, early equity opportunities, and a fun, innovative team environment.