GTM Operator

Arcadia; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Arcadia in New York seeks a customer-facing specialist blending customer success, solutions engineering, and revenue operations. You will guide onboarding, advise finance teams, and troubleshoot complex questions while partnering with Product, Engineering, and GTM teams to optimize workflows.

This role offers impact in a fast-growing fintech environment. You will engage with customers across the journey, translate feedback into product improvements, and help scale commercial operations as the

Qualifications

• 2–6 years in a customer-facing role at a high-growth SaaS or fintech company.
• Experience in one or more of: Customer Success, Solutions Engineering, Revenue Operations, or Technical Account Management.

Responsibilities

• Guide prospective customers through onboarding and implementation discussions.
• Act as a trusted advisor to business owners and finance teams.
• Troubleshoot technical and operational questions during the customer journey.
• Collaborate with Product, Engineering, and GTM teams to improve processes and automate workflows.

Skills

Customer-facing

SaaS experience

Fintech

CRM experience

Tools

Salesforce

HubSpot

SQL

Job description

We're partnering with a fast-growing fintech company that's building modern financial infrastructure for small and mid-sized businesses. Their platform helps business owners streamline financial operations, simplify spending, and operate more efficiently through a combination of software, automation, and financial products. They're still early enough that every new hire has an outsized impact on the company's growth and how it serves customers.

About the Role

This isn't a traditional sales role. It isn't customer success. It isn't solutions engineering. And it isn't GTM engineering. It's a blend of all four. You'll work directly with prospective and existing customers to understand their business, solve complex operational and technical questions, and guide them through the customer journey. Internally, you'll partner closely with Product, Engineering, and Go-to-Market teams to improve processes, automate workflows, refine messaging, and build scalable systems that help the business grow. If you enjoy talking to customers as much as you enjoy figuring out how things work behind the scenes, this role was built for you.

Responsibilities

• Customer-Facing
• Guide prospective customers through onboarding and implementation discussions.
• Act as a trusted advisor to business owners and finance teams.
• Troubleshoot technical and operational questions during the customer journey.
• Work closely with customers to understand workflows and recommend best practices.
• Partner with Sales on complex customer conversations where product knowledge or technical expertise is required.
• Surface customer insights that influence product development and roadmap decisions.
• Internal Operations & GTM
• Improve and automate internal go-to-market processes.
• Build scalable workflows across Sales, Marketing, Customer Success, and Operations.
• Work with CRM, data, and internal tooling to improve team efficiency.
• Identify opportunities to streamline onboarding, customer operations, and revenue processes.
• Collaborate with Product and Engineering to translate customer feedback into product improvements.
• Help define how the commercial organization scales as the company grows.

Qualifications

• 2-6 years of experience in a customer-facing role at a high-growth SaaS or fintech company.
• Experience in one or more of:
• Customer Success
• Solutions Engineering
• Revenue Operations
• Technical Account Management

Required Skills

• Strong technical curiosity—you don't need to be an engineer, but you're comfortable learning APIs, integrations, CRM systems, and modern SaaS tooling.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
• Analytical mindset with experience using data to improve customer outcomes or internal processes.
• Comfortable wearing multiple hats in a fast-moving startup environment.
• Passion for building better systems—not just executing existing ones.

Preferred Skills

• Experience in fintech, payments, banking, or financial software.
• Familiarity with CRM platforms (Salesforce, HubSpot), SQL, APIs, automation tools, or modern GTM technology.
• Experience working cross-functionally with Product, Engineering, Marketing, and Customer Success.
• Background in companies known for operational excellence such as Ramp, Brex, Mercury, Rippling, Stripe, Melio, Navan, or similar high-growth startups.

Help build one of the next generation of fintech companies. Own work that spans customers, operations, product, and go-to-market. Join a small, high-performing team where your ideas have immediate impact. Work directly with leadership to shape how the company scales. Solve meaningful problems for thousands of growing businesses.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.