Hybrid General Liability Claims Specialist I

Zurich North America; Rocky Hill (CT); Hybrid; USD 50,000 - 81,000; Full time

Job summary

Zurich North America is seeking a skilled Claims Specialist to handle Commercial General Liability (CGL) files within our dedicated team for one of our largest customers. The role supports a hybrid work model across Rocky Hill, CT and other U.S.

locations, delivering customer-centric claims service. With 2+ years in Claims or Insurance and a strong knowledge of regulations and products, you’ll manage claims with a focus on thorough investigation, timely resolution, and collaboration with

Qualifications

• Bachelor’s degree or relevant Zurich credential with 2+ years of claims or insurance experience.
• Strong knowledge of insurance regulations, markets, and products.
• Microsoft Office proficiency and ability to document and communicate clearly.

Responsibilities

• Handle multi-party CGL claims of low to moderate exposure within limits of authority.
• Follow established protocols to ensure efficient, effective claims handling.
• Collaborate with team in a hybrid work environment to deliver customer-centric service.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Time management

Team collaboration

Cross-functional relationships

Negotiation strategy

Insurance knowledge

Education

Bachelor's degree

Zurich Certification/Apprentice

High School diploma + experience

Tools

Microsoft Office

Job description

Zurich North America is seeking a skilled Claims Specialist to handle Commercial General Liability (CGL) files within our dedicated team for one of our largest customers. The role supports a hybrid work model across Rocky Hill, CT and other U.S.

locations, delivering customer-centric claims service. With 2+ years in Claims or Insurance and a strong knowledge of regulations and products, you’ll manage claims with a focus on thorough investigation, timely resolution, and collaboration with