Hybrid Front Desk & Mail Coordinator

American-Foreign-Service-Protective-Association; Washington (District of Columbia); Hybrid; USD 22,000 - 32,000; Full time

Job summary

American-Foreign-Service-Protective-Association seeks a professional Front Desk/Receptionist to manage a multi-line phone system, greet visitors, and handle mail and packages. The role requires strong customer service, organization, and the ability to work across departments in a busy office environment.

The position involves delivering friendly, professional service at AFSPA’s Washington, DC area offices and coordinating mail distribution, with hybrid work options depending on business needs.

Qualifications

• First point of contact for customers and clients, must be professional and approachable.
• Confidential handling of sensitive information.
• Excellent verbal and written communication; active listening.
• Customer-focused with emphasis on high-quality service.
• Organized, proactive, and able to multitask under pressure.

Responsibilities

• Answer a multi-line phone system and route calls or take messages.
• Provide callers with the company address and directions; assist with general inquiries.
• Maintain a clean, organized reception area and manage desk presence.
• Staff front desk during scheduled times and cover breaks as needed.
• Process deliveries and mail; sort and distribute to the correct recipients.
• Greet visitors and vendors, announce them, and guide to appropriate personnel.
• Manage outgoing mail and packages and track shipments as required.
• Support other departments with ad-hoc tasks and special projects.

Skills

Phone etiquette

Customer service

Communication

Multitasking

Organization

Education

High school diploma or GED

1 year customer service/office experience

Job description

American-Foreign-Service-Protective-Association seeks a professional Front Desk/Receptionist to manage a multi-line phone system, greet visitors, and handle mail and packages. The role requires strong customer service, organization, and the ability to work across departments in a busy office environment.

The position involves delivering friendly, professional service at AFSPA’s Washington, DC area offices and coordinating mail distribution, with hybrid work options depending on business needs.