Hybrid Fraud Prevention Specialist – Card Risk & Support

SECU; Raleigh (NC); Hybrid; USD 42,000 - 60,000; Full time

Job summary

SECU is seeking a Fraud Prevention Tech to work in a call center environment, helping members with questions about fraudulent activity on debit and credit cards. The role emphasizes timely handling of high volumes of calls and collaboration with supervisors on fraud cases.

The position is hybrid, with onsite training and remote work eligibility after 90 days based on performance and attendance. A strong focus on customer service and attention to detail will be essential throughout the role.

Qualifications

• Strong customer service skills.
• Excellent organizational skills.
• Strong attention to detail.
• Effective problem-solving skills.

Responsibilities

• Answer high volumes of calls about potentially fraudulent activity.
• Assess fraud cases and determine next steps in monitoring systems.
• Communicate emerging fraud trends to supervisors and staff.
• Assist members with questions about fraudulent activity or card issues.

Skills

Customer service

Organization

Attention to detail

Problem solving

Job description

SECU is seeking a Fraud Prevention Tech to work in a call center environment, helping members with questions about fraudulent activity on debit and credit cards. The role emphasizes timely handling of high volumes of calls and collaboration with supervisors on fraud cases.

The position is hybrid, with onsite training and remote work eligibility after 90 days based on performance and attendance. A strong focus on customer service and attention to detail will be essential throughout the role.