Fraud Prevention Tech - Card Risk & Support (Hybrid)

ncsecu.org; City of Yonkers (NY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

State Employees' Credit Union is seeking a Fraud Prevention Tech in Yonkers, NY. The role involves a call center environment using risk products to identify and mitigate suspicious debit and credit activity, assist members with questions, and initiate fraud claims when needed.

The position is full-time with a rotating 4-on/4-off shift from 9a-9p, including weekends and holidays. Training occurs onsite, with optional remote work after the initial 90 days based on performance.

Qualifications

• Strong customer service skills.
• Excellent organizational skills.
• Strong attention to detail.
• Effective problem-solving skills.

Responsibilities

• Make and receive high volumes of inbound and outbound calls regarding potentially fraudulent activity and initiate fraud claims when necessary.
• Assess and determine fraud cases prompted by monitoring applications.
• Communicate emerging fraud trends with supervisors and relevant staff.
• Assist members and internal departments with questions about fraudulent activity or card-related concerns.

Skills

Customer service

Attention to detail

Problem solving

Organizational skills

Job description

State Employees' Credit Union is seeking a Fraud Prevention Tech in Yonkers, NY. The role involves a call center environment using risk products to identify and mitigate suspicious debit and credit activity, assist members with questions, and initiate fraud claims when needed.

The position is full-time with a rotating 4-on/4-off shift from 9a-9p, including weekends and holidays. Training occurs onsite, with optional remote work after the initial 90 days based on performance.