Part Time - Fraud Prevention Tech

State Employees' Credit Union; Raleigh (NC); On-site; USD 30,000 - 42,000; Part time

Job summary

State Employees' Credit Union in Raleigh, NC is seeking an entry-level peak time associate for its call center focused on debit and credit card fraud. The role involves reviewing tools to prevent fraud, assisting members with fraud questions, and contacting members about suspicious activity.

The position is in-office with hybrid potential after training and requires strong communication skills in English. The schedule covers peak hours, with a minimum of 15 hours per week.

Qualifications

• Possess excellent personal communication skills and problem-solving abilities.
• Well organized, professional, resourceful and helpful to others.
• Must be able to speak English fluently.
• Cooperate and collaborate with coworkers and respond to inquiries.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to member inquiries about fraudulent activity on debit and credit cards.
• Review tools to prevent potential or continued fraud.
• Make outbound calls to members about suspicious activity.
• Answer inbound calls from members regarding activity on cards.
• Maintain contact with members and branch employees by phone.
• Communicate emerging fraud trends to supervisors and staff.
• Submit affidavits of fraud.

Skills

Communication skills

Problem-solving

Organization

Teamwork

Independent work

English fluency

Job description

**If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team!**Entry-level peak time position involves working in a call center environment for debit and credit cards. Reviewing all available tools to prevent potential or continued fraudulent activity on debit and credit cards. Assisting members with questions and concerns regarding fraudulent activity on debit and credit cards.DIMENSIONS: Constant contact with members, and branch employees via phone.Make outbound calls to members concerning suspicious activity in debit and credit systems.Answer all inbound calls from members concerning activity on debit and credit cards.Communicate emerging fraud trends to supervisors and other applicable staff.Submit affidavits of fraud.REQUIREMENTS:Possess excellent personal communication skills, good problem-solving skills, well organized, professional, resourceful, and have a willingness to help others.Must be able to speak English fluently.Must be able to cooperate and collaborate with co-workers.Internal communication via email and inner office chat.Must be professional in all interactions with members and co-workers.Must be able to work independently and as a member of a team.Must be able to work shift hours, a minimum of 15 hours a week. Example of schedules: MWF 10a-3p/11a-4p/12p-5p.JOB ENVIRONMENT:Shift schedule is an in-office position (hybrid potential after completion of training), working peak hours Monday-Friday (excluding holidays).Office setting with physical proximity to other employees.Some background noise from other employees, copy machine, and telephone.Office setting with physical proximity to other employees.Some background noise from other employees, copy machine, and telephone.PHYSICAL DEMANDS: Must be able to comprehend and carry out verbal and written instructions. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 5 pounds.SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.***Disclaimer****State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.*