Fraud Prevention Associate - Debit & Credit Cards

State Employees' Credit Union; Raleigh (NC); Hybrid; USD 21,000 - 30,000; Part time

Job summary

State Employees' Credit Union in North Carolina seeks an entry-level peak time agent for its call center focused on debit and credit card fraud. You will handle inquiries, respond to suspicious activity, and help protect members' accounts in a fast-paced environment.

Role involves outbound and inbound calls, collaboration with staff, and training for potential hybrid work after onboarding. Strong communication and reliability are essential for success.

Qualifications

• Excellent personal communication skills and problem-solving abilities.
• Willingness to help others and cooperate with coworkers.
• Must speak English fluently.

Responsibilities

• Review tools to prevent fraudulent activity on debit and credit cards.
• Assist members with questions regarding fraudulent activity on their cards.
• Make outbound calls about suspicious activity to members.
• Answer inbound calls from members about activity on debit/credit cards.
• Submit affidavits of fraud and communicate fraud trends to supervisors.

Skills

Communication

Problem solving

Teamwork

English fluency

Job description

State Employees' Credit Union in North Carolina seeks an entry-level peak time agent for its call center focused on debit and credit card fraud. You will handle inquiries, respond to suspicious activity, and help protect members' accounts in a fast-paced environment.

Role involves outbound and inbound calls, collaboration with staff, and training for potential hybrid work after onboarding. Strong communication and reliability are essential for success.