Fraud Prevention Tech

State Employees' Credit Union; United States; Hybrid; USD 45,000 - 65,000; Full time

Job summary

State Employees' Credit Union is seeking a fraud specialist to support members and internal teams. The role involves handling high volumes of inbound and outbound calls regarding potentially fraudulent activity, initiating fraud claims when needed, and assessing cases for timely resolution.

The position also requires communicating emerging fraud trends to supervisors and staff and assisting members with questions about fraudulent activity or card-related concerns.

Qualifications

• Strong customer service skills.
• Excellent organizational skills.
• Strong attention to detail.
• Effective problem-solving skills.

Responsibilities

• Make and receive high volumes of inbound and outbound calls about potentially fraudulent activity and initiate fraud claims when necessary.
• Fraud case assessment and determination—evaluate cases prompted for review in fraud monitoring systems.
• Communicate emerging fraud trends with supervisors and staff.
• Assist members and internal departments with questions about fraudulent activity or card-related concerns.

Skills

Customer service

Attention to detail

Organizational skills

Problem-solving

Job description

Responsibilities

• 40% Making and receiving high volumes of in-and outbound calls concerning potentially fraudulent activity and initiating fraud claims when necessary.
• 40% Fraud Case Assessment & Determination - Successfully evaluate cases prompted for review in fraud monitoring applications.
• 10% Communicating emerging fraud trends with supervisors and other applicable staff.
• 10% Assist members and internal departments with questions about fraudulent activity or card- related questions.

Requirements

• Strong customer service skills Excellent organizational skills Strong attention to detail Effective problem-solving skills

Job Environment

Shift schedule working rotating shift 4 days on/4 days off 9a-9p (including weekends and holidays). This is a hybrid position; however, all training will be completed onsite. Employees are not eligible for remote work during their first 90 days. Following the initial 90-day period, remote work eligibility will be based on performance, attendance, adherence to department expectations, and supervisor recommendation. Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Physical Demands Must be able to comprehend and carry out verbal and written instructions. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to lift 5 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.