Fraud Prevention Specialist - Entry Level (Hybrid)

State Employees' Credit Union; Raleigh (NC); Hybrid; USD 30,000 - 42,000; Part time

Job summary

State Employees' Credit Union in Raleigh, NC is seeking an entry-level peak time associate for its call center focused on debit and credit card fraud. The role involves reviewing tools to prevent fraud, assisting members with fraud questions, and contacting members about suspicious activity.

The position is in-office with hybrid potential after training and requires strong communication skills in English. The schedule covers peak hours, with a minimum of 15 hours per week.

Qualifications

• Possess excellent personal communication skills and problem-solving abilities.
• Well organized, professional, resourceful and helpful to others.
• Must be able to speak English fluently.
• Cooperate and collaborate with coworkers and respond to inquiries.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to member inquiries about fraudulent activity on debit and credit cards.
• Review tools to prevent potential or continued fraud.
• Make outbound calls to members about suspicious activity.
• Answer inbound calls from members regarding activity on cards.
• Maintain contact with members and branch employees by phone.
• Communicate emerging fraud trends to supervisors and staff.
• Submit affidavits of fraud.

Skills

Communication skills

Problem-solving

Organization

Teamwork

Independent work

English fluency

Job description

State Employees' Credit Union in Raleigh, NC is seeking an entry-level peak time associate for its call center focused on debit and credit card fraud. The role involves reviewing tools to prevent fraud, assisting members with fraud questions, and contacting members about suspicious activity.

The position is in-office with hybrid potential after training and requires strong communication skills in English. The schedule covers peak hours, with a minimum of 15 hours per week.