Fraud Prevention Specialist — Hybrid (4 on/4 off)

State Employees' Credit Union; United States; Hybrid; USD 45,000 - 65,000; Full time

Job summary

State Employees' Credit Union is seeking a fraud specialist to support members and internal teams. The role involves handling high volumes of inbound and outbound calls regarding potentially fraudulent activity, initiating fraud claims when needed, and assessing cases for timely resolution.

The position also requires communicating emerging fraud trends to supervisors and staff and assisting members with questions about fraudulent activity or card-related concerns.

Qualifications

• Strong customer service skills.
• Excellent organizational skills.
• Strong attention to detail.
• Effective problem-solving skills.

Responsibilities

• Make and receive high volumes of inbound and outbound calls about potentially fraudulent activity and initiate fraud claims when necessary.
• Fraud case assessment and determination—evaluate cases prompted for review in fraud monitoring systems.
• Communicate emerging fraud trends with supervisors and staff.
• Assist members and internal departments with questions about fraudulent activity or card-related concerns.

Skills

Customer service

Attention to detail

Organizational skills

Problem-solving

Job description

State Employees' Credit Union is seeking a fraud specialist to support members and internal teams. The role involves handling high volumes of inbound and outbound calls regarding potentially fraudulent activity, initiating fraud claims when needed, and assessing cases for timely resolution.

The position also requires communicating emerging fraud trends to supervisors and staff and assisting members with questions about fraudulent activity or card-related concerns.