Hybrid Financial Verification Specialist

Osaic Wealth, Inc.; Scottsdale (AZ); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time off

Volunteer days

Job summary

Osaic is seeking a Transaction Verification Team Specialist in Scottsdale to review transactions and contact end clients for authorization. The role requires handling inquiries from Financial Professionals and maintaining detailed records of every contact.

The position is full-time, non-exempt with a hybrid schedule requiring four in-office days weekly. Salary range is $50,000–$54,000 plus performance bonus, with benefits including health/dental/vision, 401k, and PTO.

Qualifications

• 2+ years of customer service or contact center experience.
• Excellent communication & organizational skills.
• Proficiency with Microsoft Word, Excel, Outlook and PowerPoint.

Responsibilities

• Analyze account activity and spot anomalies or patterns that might indicate fraud.
• Facilitate communication with clients via phone or text message.
• Coordinate with financial professionals when contacting clients.
• Validate client identities with confidence.
• Escalate to AML, CIU, or Elder Issues when needed.
• Manage multiple calls and voicemail system with high quality.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

Bachelor’s degree in Business/Finance

High school diploma

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Osaic is seeking a Transaction Verification Team Specialist in Scottsdale to review transactions and contact end clients for authorization. The role requires handling inquiries from Financial Professionals and maintaining detailed records of every contact.

The position is full-time, non-exempt with a hybrid schedule requiring four in-office days weekly. Salary range is $50,000–$54,000 plus performance bonus, with benefits including health/dental/vision, 401k, and PTO.