Client Verification & Fraud Risk Specialist

OSAIC; Oakdale (MN); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time away

Volunteer days

Job summary

Osaic is seeking a Transaction Verification Team Specialist in Oakdale, MN to support the verification of disbursement requests and client authorizations. You will interact with clients and financial professionals to gather verification data, documenting every contact and ensuring timely follow-up.

The role requires 2+ years in customer service or similar, strong Microsoft Office skills, and the ability to work in a hybrid schedule at a HUB location.

Qualifications

• 2+ years of customer service or contact center experience.
• Proficiency with Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint.
• Excellent communication and organizational skills.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• Strong customer focus orientation.
• High attention to detail, analytical mindset and problem-solving skills.
• Able to work independently and maintain quality.
• Ability to work under pressure and stay focused.
• Team-oriented and able to collaborate.
• Willing to work additional hours as needed.
• Experience in financial services operations is a plus.

Responsibilities

• Analyze account activity and client responses to spot anomalies or fraud.
• Facilitate client communication via phone or text when applicable.
• Coordinate with financial professionals to contact clients.
• Validate client identities with confidence.
• Identify keywords indicating fraudulent activity and escalate when needed.
• Manage inbound/outbound calls and voicemail duties.
• Follow dependable, repeatable verification procedures daily.
• Use various software/financial platforms to process verifications.
• Support department goals by managing phone queues efficiently.
• Perform duties within internal applications with attention to quality.
• Build strong working relationships with customers and teams.
• Make timely decisions and escalate to the manager when appropriate.

Skills

Customer service experience

Microsoft Office suite

Communication skills

Organizational skills

Attention to detail

Analytical mindset

Problem-solving skills

Independence

Works under pressure

Team collaboration

Willingness to extra hours

Education

Bachelor's degree in Business or Finance

High school diploma or equivalent

Tools

CRM (Salesforce)

FINRA SIE exam

FINRA Series 7 license

Job description

Osaic is seeking a Transaction Verification Team Specialist in Oakdale, MN to support the verification of disbursement requests and client authorizations. You will interact with clients and financial professionals to gather verification data, documenting every contact and ensuring timely follow-up.

The role requires 2+ years in customer service or similar, strong Microsoft Office skills, and the ability to work in a hybrid schedule at a HUB location.