Transaction Verification Team Specialist

OSAIC; Atlanta (GA); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time off

Volunteer days

Job summary

Osaic is seeking a Transaction Verification Team Specialist to join our Operations Processing group. This full-time, non-exempt role is on-site at our hub offices with a hybrid schedule (minimum four days in the office weekly).

You will review transactions and verify client authorizations, coordinating with financial professionals to ensure accurate verification. Candidates need 2+ years in customer service or contact centers, strong communication, and MS Office proficiency.

Qualifications

• Minimum 2 years in customer service or contact center
• Proficiency with MS Word, Excel, Outlook, PowerPoint
• Excellent communication and organizational skills
• Ability to thrive in a fast-paced environment
• Strong customer focus and problem solving

Responsibilities

• Analyze account activity and spot anomalies that may indicate fraud
• Communicate with clients by phone or text to verify disbursement requests
• Validate client identities and escalate issues to AML or compliance when needed
• Handle inbound/outbound calls and maintain thorough records of contacts
• Collaborate with financial professionals to obtain verification information

Skills

Customer service

Microsoft Office

Communication skills

Attention to detail

Teamwork

Work under pressure

Education

Bachelor’s degree preferred

High school diploma required

FINRA SIE preferred

FINRA Series 7 preferred

Tools

CRM (Salesforce)

Microsoft Office suite

Job description

Operations Processing Opportunity in Financial Services

Transaction Verification Team Specialist

Location(s):

• Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255
• La Vista: 12325 Port Grace Blvd, La Vista, NE 68128
• Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Osaic is not considering remote candidates at this time.

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type: Full-time, Non Exempt

Salary: $50,000 - $54,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits.

Summary

As a member of the Transaction Verification Team, you will conduct reviews of transactions and initiate contact with end clients for authorization. You will frequently work with multiple parties during the course of handling transactions including operations processors for completeness and financial professionals to assist in contacting the end client. The primary responsibility of a verification specialist is to contact clients to verify that disbursement requests have been authorized by them and ask additional questions when necessary. You would handle incoming and outgoing calls for client verification or inquiries from Financial Professionals related to verification requirements. To ensure that all verifications are promptly followed up on, you will also record and maintain a record of every contact they handle. Interact with all parties involved in obtaining verification information effectively and competently

Education Requirements

College degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

Responsibilities

• Analyze account activity and responses from clients to spot anomalies or patterns that might point to fraud
• Facilitate communication with clients via phone or text message when applicable
• Facilitate communication with financial professionals when assistance is needed with contacting the client
• Confidently validate the identity of the clients
• Able to identify keywords or phrases that may indicate fraudulent activity and know when to escalate to AML, CIU, or Elder Issues
• Manage incoming calls, outgoing calls, and the voicemail system while splitting duty for both.
• Handle the verification process each day using dependable and repeatable procedures.
• Use of various software / financial platforms
• Actively support the departmental goals by staying attentive to the phone system queues
• Perform required duties within internal applications as appropriate, with high attention to detail and quality.
• Create a strong working relationship with customers and internal teams
• Demonstrates the ability to reach decisions promptly and implement appropriate action, deferring to the manager only when appropriate
• All other duties as assigned

Basic Requirements

• 2+ years of customer service or contact center experience
• Proficiency at Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint
• Excellent communication & organizational skills
• Ability to thrive in a fast paced, entrepreneurial environment
• STRONG customer focus orientation
• High attention to detail, analytical mindset, and problem-solving skills
• Be able to work independently and maintain high levels of quality
• Ability to work and remain focused under pressure
• Ability to participate and contribute in a team environment
• Ability to work additional hours as needed

Preferred Requirements

• 2+ years’ experience in financial services operations or broker-dealer setting
• Bachelor’s degree in Business, Finance, or related field is preferred
• CRM experience / Salesforce experience
• Completion of FINRA SIE exam
• FINRA Series 7 license

Equal Opportunity Employer

Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Eligibility

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic.

Unqualified Applications

Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Recruiting Agencies

Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.