Transaction Verification Team Specialist

Osaic, Inc.; Scottsdale (AZ); Hybrid; USD 50,000 - 54,000; Full time

Job summary

Osaic is seeking a detail-oriented Verification Specialist to join the Transaction Verification Team. You will review transactions, contact clients for authorization, and coordinate with financial professionals to verify disbursement requests.

The role requires strong communication skills, a high level of accuracy, and the ability to manage multiple conversations while documenting interactions in internal systems.

Qualifications

• Minimum 2+ years of customer service or contact center experience.
• Proficiency with Microsoft Word, Excel, Outlook and PowerPoint.
• Excellent communication and organizational skills; detail-oriented.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• Strong customer focus and problem-solving abilities.
• Ability to work independently and in a team.

Responsibilities

• Review transactions and contact end clients for authorization.
• Coordinate with operations processors and financial professionals.
• Verify client disbursement authorizations and ask clarifying questions.
• Maintain thorough records of all client contacts.
• Handle inbound/outbound calls and messages for verification.
• Use various software/financial platforms to support verifications.

Skills

Customer service

MS Office

Communication

Problem-solving

Attention to detail

Analytical

Teamwork

Education

Bachelor's degree

Tools

Salesforce

FINRA SIE

FINRA Series 7

Job description

Osaic Careers Operations Processing Opportunity in Financial Services Transaction Verification Team Specialist

Location(s): Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255 La Vista: 12325 Port Grace Blvd, La Vista, NE 68128 Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Osaic is not considering remote candidates at this time. Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type: Full-time, Non Exempt
Salary: $50,000 - $54,000 per year + annual performance-based bonus
Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education. Our competitive compensation is just one component of Osaic’s total compensation package.

Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits.

Summary: As a member of the Transaction Verification Team, you will conduct reviews of transactions and initiate contact with end clients for authorization. You will frequently work with multiple parties during the course of handling transactions including operations processors for completeness and financial professionals to assist in contacting the end client. The primary responsibility of a verification specialist is to contact clients to verify that disbursement requests have been authorized by them and ask additional questions when necessary. You would handle incoming and outgoing calls for client verification or inquiries from Financial Professionals related to verification requirements. To ensure that all verifications are promptly followed up on, you will also record and maintain a record of every contact they handle. Interact with all parties involved in obtaining verification information effectively and competently.

Education Requirements: College degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

Responsibilities

• Analyze account activity and responses from clients to spot anomalies or patterns that might point to fraud
• Facilitate communication with clients via phone or text message when applicable
• Facilitate communication with financial professionals when assistance is needed with contacting the client
• Confidently validate the identity of the clients
• Able to identify keywords or phrases that may indicate fraudulent activity and know when to escape to AML, CIU, or Elder Issues
• Manage incoming calls, outgoing calls, and the voicemail system while splitting duty for both.
• Handle the verification process each day using dependable and repeatable procedures.
• Use of various software / financial platforms
• Actively support the departmental goals by staying attentive to the phone system queues
• Perform required duties within internal applications as appropriate, with high attention to detail and quality.
• Create a strong working relationship with customers and internal teams
• Demonstrates the ability to reach decisions promptly and implement appropriate action, deferring to the manager only when appropriate
• All other duties as assigned

Basic Requirements

• 2+ years of customer service or contact center experience
• Proficiency at Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint
• Excellent communication & organizational skills
• Ability to thrive in a fast paced, entrepreneurial environment
• STRONG customer focus orientation
• High attention to detail, analytical mindset, and problem-solving skills
• Be able to work independently and maintain high levels of quality
• Ability to work and remain focused under pressure
• Ability to participate and contribute in a team environment
• Ability to work additional hours as needed

Preferred Requirements

• 2+ years’ experience in financial services operations or broker-dealer setting
• Bachelor’s degree in Business, Finance, or related field is preferred
• CRM experience / Salesforce experience
• Completion of FINRA SIE exam
• FINRA Series 7 license