Transaction Verification & Fraud Screening Specialist

OSAIC; La Vista (NE); Hybride; USD 50 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time away

Volunteer days

Résumé du poste

Osaic in La Vista, NE is hiring for a Transaction Verification Team Specialist. The role focuses on reviewing transactions, contacting end clients for verification, and coordinating with financial professionals to ensure proper authorization.

Candidates should have 2+ years in customer service, strong communication, and be able to work a hybrid schedule in one of our hubs. The position offers a salary of $50,000–$54,000 per year plus an annual performance bonus.

Qualifications

• Minimum of high school diploma or equivalent; college degree preferred
• 2+ years of customer service or contact center experience
• Proficiency with Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint
• Excellent communication and organizational skills
• Ability to thrive in a fast-paced, entrepreneurial environment
• Strong customer focus and attention to detail

Responsabilités

• Review transactions and contact end clients for verification and authorization
• Handle incoming/outgoing calls for client verification or inquiries
• Record and maintain a log of all verifications and contacts
• Collaborate with Financial Professionals to obtain verification information
• Identify potential fraud indicators and escalate as needed
• Use various financial software and platforms to support verification processes
• Maintain performance with high accuracy and quality in daily tasks
• Build strong working relationships with customers and internal teams

Connaissances

Customer service

Communication

Attention to detail

Teamwork

Independent work

Formation

High school diploma

Bachelor's degree preferred

Outils

Microsoft Word

Microsoft Excel

Internet Explorer

Outlook

PowerPoint

Description du poste

Osaic in La Vista, NE is hiring for a Transaction Verification Team Specialist. The role focuses on reviewing transactions, contacting end clients for verification, and coordinating with financial professionals to ensure proper authorization.

Candidates should have 2+ years in customer service, strong communication, and be able to work a hybrid schedule in one of our hubs. The position offers a salary of $50,000–$54,000 per year plus an annual performance bonus.