Transaction Verification Team Specialist

OSAIC

Oakdale (MN)

Hybrid

USD 50,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time away

Volunteer days

Job summary

Osaic is seeking a Transaction Verification Team Specialist in Oakdale, MN to support the verification of disbursement requests and client authorizations. You will interact with clients and financial professionals to gather verification data, documenting every contact and ensuring timely follow-up.

The role requires 2+ years in customer service or similar, strong Microsoft Office skills, and the ability to work in a hybrid schedule at a HUB location.

Qualifications

2+ years of customer service or contact center experience.
Proficiency with Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint.
Excellent communication and organizational skills.
Ability to thrive in a fast-paced, entrepreneurial environment.
Strong customer focus orientation.
High attention to detail, analytical mindset and problem-solving skills.
Able to work independently and maintain quality.
Ability to work under pressure and stay focused.
Team-oriented and able to collaborate.
Willing to work additional hours as needed.
Experience in financial services operations is a plus.

Responsibilities

Analyze account activity and client responses to spot anomalies or fraud.
Facilitate client communication via phone or text when applicable.
Coordinate with financial professionals to contact clients.
Validate client identities with confidence.
Identify keywords indicating fraudulent activity and escalate when needed.
Manage inbound/outbound calls and voicemail duties.
Follow dependable, repeatable verification procedures daily.
Use various software/financial platforms to process verifications.
Support department goals by managing phone queues efficiently.
Perform duties within internal applications with attention to quality.
Build strong working relationships with customers and teams.
Make timely decisions and escalate to the manager when appropriate.

Skills

Customer service experience

Microsoft Office suite

Communication skills

Organizational skills

Attention to detail

Analytical mindset

Problem-solving skills

Independence

Works under pressure

Team collaboration

Willingness to extra hours

Education

Bachelor's degree in Business or Finance

High school diploma or equivalent

Tools

CRM (Salesforce)

FINRA SIE exam

FINRA Series 7 license

Job description

Osaic Careers

Operations Processing Opportunity in Financial Services

Transaction Verification Team Specialist

Location(s):

Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

La Vista: 12325 Port Grace Blvd, La Vista, NE 68128

Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Osaic is not considering remote candidates at this time.

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type: Full-time, Non Exempt

Salary: $50,000 - $54,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits.

Summary:

As a member of the Transaction Verification Team, you will conduct reviews of transactions and initiate contact with end clients for authorization. You will frequently work with multiple parties during the course of handling transactions including operations processors for completeness and financial professionals to assist in contacting the end client.

The primary responsibility of a verification specialist is to contact clients to verify that disbursement requests have been authorized by them and ask additional questions when necessary. You would handle incoming and outgoing calls for client verification or inquiries from Financial Professionals related to verification requirements. To ensure that all verifications are promptly followed up on, you will also record and maintain a record of every contact they handle. Interact with all parties involved in obtaining verification information effectively and competently

Education Requirements:

College degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

Responsibilities:

Analyze account activity and responses from clients to spot anomalies or patterns that might point to fraud
Facilitate communication with clients via phone or text message when applicable
Facilitate communication with financial professionals when assistance is needed with contacting the client
Confidently validate the identity of the clients
Able to identify keywords or phrases that may indicate fraudulent activity and know when to escalation to AML, CIU, or Elder Issues
Manage incoming calls, outgoing calls, and the voicemail system while splitting duty for both.
Handle the verification process each day using dependable and repeatable procedures.
Use of various software / financial platforms
Actively support the departmental goals by staying attentive to the phone system queues
Perform required duties within internal applications as appropriate, with high attention to detail and quality.
Create a strong working relationship with customers and internal teams
Demonstrates the ability to reach decisions promptly and implement appropriate action, deferring to the manager only when appropriate
All other duties as assigned