Transaction Verification & Fraud Detection Specialist

OSAIC; Atlanta (GA); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time off

Volunteer days

Job summary

Osaic is seeking a Transaction Verification Team Specialist to join our Operations Processing group. This full-time, non-exempt role is on-site at our hub offices with a hybrid schedule (minimum four days in the office weekly).

You will review transactions and verify client authorizations, coordinating with financial professionals to ensure accurate verification. Candidates need 2+ years in customer service or contact centers, strong communication, and MS Office proficiency.

Qualifications

• Minimum 2 years in customer service or contact center
• Proficiency with MS Word, Excel, Outlook, PowerPoint
• Excellent communication and organizational skills
• Ability to thrive in a fast-paced environment
• Strong customer focus and problem solving

Responsibilities

• Analyze account activity and spot anomalies that may indicate fraud
• Communicate with clients by phone or text to verify disbursement requests
• Validate client identities and escalate issues to AML or compliance when needed
• Handle inbound/outbound calls and maintain thorough records of contacts
• Collaborate with financial professionals to obtain verification information

Skills

Customer service

Microsoft Office

Communication skills

Attention to detail

Teamwork

Work under pressure

Education

Bachelor’s degree preferred

High school diploma required

FINRA SIE preferred

FINRA Series 7 preferred

Tools

CRM (Salesforce)

Microsoft Office suite

Job description

Osaic is seeking a Transaction Verification Team Specialist to join our Operations Processing group. This full-time, non-exempt role is on-site at our hub offices with a hybrid schedule (minimum four days in the office weekly).

You will review transactions and verify client authorizations, coordinating with financial professionals to ensure accurate verification. Candidates need 2+ years in customer service or contact centers, strong communication, and MS Office proficiency.