Hybrid Financial Aid Supervisor - Lead & Mentor

Westcliff University; Irvine (CA); Hybrid; USD 90,000 - 125,000; Full time

Job summary

Westcliff University is seeking a Supervisor of Financial Aid to lead the student‑facing and back‑office teams. You will deliver exceptional service, oversee aid processing, and ensure compliance with federal/state regulations while guiding staff development and workflow improvements.

You will report to the Director of Financial Aid and collaborate with multiple departments to meet enrollment, retention, and degree completion goals.

Qualifications

• Bachelor’s degree required.
• A minimum of 3 years of experience in financial aid; previous team management or mentoring experience required.
• Comprehensive knowledge of federal and state financial aid regulations, including Title IV.
• Strong leadership qualities with the ability to mentor, inspire, and influence team members.
• Exceptional oral and written communication skills with diverse constituents.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Serve as a key contact for students, parents, and campus constituents, providing clear information about financial aid policies and FAFSA/Title IV.
• Mentor and develop the Student Facing Financial Aid Advisors and Back Office Advisors to enhance learning and job satisfaction.
• Assist in the development and implementation of financial aid strategies and policies.
• Ensure compliance with regulations and timely processing, awarding, and disbursal of funds.

Skills

Leadership

Communication

Mentoring

Analytical skills

Education

Bachelor’s degree

Job description

Westcliff University is seeking a Supervisor of Financial Aid to lead the student‑facing and back‑office teams. You will deliver exceptional service, oversee aid processing, and ensure compliance with federal/state regulations while guiding staff development and workflow improvements.

You will report to the Director of Financial Aid and collaborate with multiple departments to meet enrollment, retention, and degree completion goals.