Senior Financial Aid Leader & Mentor

West Coast University; Irvine (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

West Coast University seeks an experienced Financial Aid Specialist to support our campus with non-student-facing processing across assigned responsibilities. You will review files, approve awards, and manage state funds while collaborating with internal departments to resolve issues and complete multi-step processes.

The role emphasizes integrity, confidentiality, and timeliness as you mentor other specialists, participate in audits, and respond to executive inquiries.

Qualifications

• Minimum 7 years of financial aid experience.
• Minimum 7 years of campus support or customer service experience.
• Must not be in default on a federal student loan or owe repayment on a federal grant.

Responsibilities

• Conducting file reviews and ISIR reviews, approving awards and managing state funds.
• Monitoring processing times, mentoring other FA Specialists, and supporting audits and QA.
• Responding to inquiries from organizational leaders and compiling data for audits.
• Handling disbursement issues, refunds, and NSLDS reporting.

Skills

Financial aid processing

Customer service

Time management

Integrity & confidentiality

Education

Bachelor’s degree preferred

Job description

West Coast University seeks an experienced Financial Aid Specialist to support our campus with non-student-facing processing across assigned responsibilities. You will review files, approve awards, and manage state funds while collaborating with internal departments to resolve issues and complete multi-step processes.

The role emphasizes integrity, confidentiality, and timeliness as you mentor other specialists, participate in audits, and respond to executive inquiries.