Assistant Director, Financial Aid & Student Experience

University of New Haven; Allingtown (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health & Welfare Programs

Wellness & Fitness Center

Tuition assistance

Employee discounts

Generous PTO & holidays

Job summary

University of New Haven in West Haven, CT, seeks an Assistant Director of Financial Aid to lead frontline customer support and service. The role includes reviewing aid files, awarding aid, and supporting the Financial Aid and One Stop Offices.

You will analyze needs, verify awards, counsel families, manage loan processing, and generate reports while staying current on federal regulations and offering workshops on and off campus.

Qualifications

• Administrative experience in higher education desired
• Bachelor’s degree preferred (or equivalent experience)
• Experience with Banner and PowerFAIDS preferred
• Knowledge of Title IV financial aid regulations
• Understanding of federal tax returns
• Strong verbal and written communication skills
• Proficiency with Microsoft Word, Excel, Outlook, Teams

Responsibilities

• Perform needs analysis, packaging and verification of student financial aid awards and files
• Process financial aid for students studying away from UNH (including study abroad, co-op)
• Counsel students and families regarding aid applications and eligibility
• Assist with student and parent loan processing
• Generate financial aid reports as needed
• Present financial aid information and workshops on/off campus
• Stay informed on state and federal financial aid regulations
• Provide exceptional service to students and other customers in person, online, and via phone/email
• Propose process improvements and efficiencies
• Promote teamwork across Enrollment Services

Skills

Needs analysis and packaging

Communication skills

Teamwork and collaboration

Customer service

Microsoft Office

Organizational skills

Education

Bachelor’s degree preferred

2–4 years financial aid experience

Tools

Banner

PowerFAIDS

Job description

University of New Haven in West Haven, CT, seeks an Assistant Director of Financial Aid to lead frontline customer support and service. The role includes reviewing aid files, awarding aid, and supporting the Financial Aid and One Stop Offices.

You will analyze needs, verify awards, counsel families, manage loan processing, and generate reports while staying current on federal regulations and offering workshops on and off campus.