Hybrid Field Technician III - Network Operations Pro

Xcel Energy Services Inc; United States; Hybrid; USD 59,000 - 83,000; Full time

Benefits offered by this job

Spot On Bonus

Medical Plan

Dental

Vision

Pension

401(k)

Job summary

Xcel Energy is seeking a Field Technician III to join the Network Communications Field Service team. You will oversee network operations management for the company’s communications network, applying broad field experience to repair and manage complex incidents across multiple vendors.

The role requires strong knowledge of LAN/WAN, OSI Model, and carrier interconnects, with travel across the region and on-call rotation.

Qualifications

• AS/AAS/BS in related degree field or equivalent experience.
• 6–8 years of network management/field operations experience including layer 1–3 equipment or software.
• Strong knowledge of OSI Model, T1–OC192, PRI circuits, microwave transmission and wireless networks.
• Willing to work diverse schedules, including an on-call rotation.
• Valid Colorado Driver's License and willingness to travel regionally, potentially overnight.
• Preferred: BISCI certifications or equivalent network operations experience with enterprise environments.

Responsibilities

• Manage and support Network Operations for Xcel Energy communications network in a multi-vendor environment.
• Respond to field incidents, coordinate with dispatch and NOC, and document escalations in ticketing system.
• Lead complex projects and advise Technician I/II teams to improve policies and procedures.
• Collaborate with multiple carriers and internal teams to troubleshoot layer 1–3 issues.

Skills

LAN/WAN operations

OSI Model

Network troubleshooting

Field operations

Multivendor teamwork

Education

AS/AAS/BS in related field

Tools

Nokia

Cisco

Ciena

Infinera

Juniper

Job description

Xcel Energy is seeking a Field Technician III to join the Network Communications Field Service team. You will oversee network operations management for the company’s communications network, applying broad field experience to repair and manage complex incidents across multiple vendors.

The role requires strong knowledge of LAN/WAN, OSI Model, and carrier interconnects, with travel across the region and on-call rotation.