Field Technician III

Xcel Energy; Denver (CO); Hybrid; USD 59,000 - 82,000; Full time

Benefits offered by this job

Spot On Bonus

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

401(k) plan

PTO

Tuition reimbursement

Job summary

Xcel Energy is seeking a Field Technician III in Colorado to manage network operations for the company’s communications network. You will work with a multi-vendor team, coordinate field technicians, and respond to incidents with timely escalation and documentation.

The role requires handling complex networks (layer 1–3), traveling regionally, and maintaining safety compliance while supporting a hybrid onsite/remote work model.

Qualifications

• 6-8 years of network management/field operations experience.
• Experience with switching/routing, transport, and data using layer 1–3 equipment.
• OSI Model knowledge and familiarity with T1–OC192 circuits.
• Willing to travel regionally and hold a Colorado driver's license.
• Must lift up to 50 pounds and work at heights with safety gear.

Responsibilities

• Manage network operations for Xcel Energy communications network.
• Coordinate field technicians and vendors to troubleshoot and resolve issues.
• Respond to high-priority incidents and document tickets in the system.
• Ensure OSHA compliance and jobsite safety across assignments.
• Collaborate with multiple teams to isolate layer 1–3 problems.

Skills

Network operations

LAN/WAN

Field operations

Troubleshooting

Incident response

Education

AS/AS/BS in related field

Tools

Nokia

Cisco

Ciena

Infinera

Juniper

Job description

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy.Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.Position SummaryThe Field Technician III role is network field management focused; and will apply broad knowledge and working experience with networking concepts in the operation, maintenance, and management of telecommunication networks as a member of an experienced multi-vendor multi-disciplinary team. The successful candidate will be expected to work in a variable work environment that interfaces with multiple inter- and intra-office personnel/departments. This advanced -level technician works with members internal and external to Xcel Energy to support Network stability.Essential ResponsibilitiesThe Field Technician III works on the Network Communications Field Service team with the primary responsibility of Network Operations Management for Xcel Energy communications network. Has excellent working knowledge of LAN/WAN network field operations and will apply that knowledge to a complex multi-vendor enterprise environment to assist with the repair and management of planned and unplanned events. Field Technician III will make use of field test equipment respond to direct calls from dispatch NOC or leadership and utilize a ticketing system to address and document escalated issues within the scope of this position.Will be assigned complex projects or shared areas of responsibility that may include the oversight of other technicians or project stakeholders. Will work with Technician I's II's Leads and Management to continuously improve upon technical and process related policies and procedures while providing support and advisement to Technician I's & II's.Directs support and coordination for high priority incicents.Able to work with multiple carrier and/or intra-department technicians for further troubleshooting/isolation of layer 1 - 3 issuesBe responsible for ensuring Xcel Energy and OSHA requirements are met for jobsite safety and securityMinimum RequirementsAS/AAS/BS in related degree field, related certifications, or equivalent documented experience.6-8 years of network management/ field operations that includes experience with switching/routing, transport, and data using layer 1 - 3 equipment or software.Proficient to advanced-level experience and understanding of the following: OSI Model, T1 - OC192, PRI circuits and associated network element related equipment, Microwave transmission, Wireless networks, and direct-broadcast satellites, cable management, color coding, power and grounding requirements.Must be willing to work diverse schedules, including an on-call rotation.Must possess a valid Colorado Driver's License.Willing to travel throughout the region area often with potential overnight stays.Preferred: AS/AAS/BS in related degree field, BISCI certifications or equivalent documented experience.Direct involvement with hardware and network element management in operations, repair, and maintenance in Enterprise environments.General network experience in peripheral technologies such as NOKIA, Cisco, Ciena, Infinera, Juniper, and layer 1 equipment involving T1's, DS3's, OC-level circuits.Experience with documenting changes via a work-ticket related system. Experience in a utility or other regulated industry.Physical RequirementsThis role requires regular physical activity, including frequent mobility throughout the workday.Employees must be able to regularly lift and carry materials up to 15 pounds and occasionally up to 50 pounds, climb ladders, and work at heights using approved fall protection equipment.The position involves standing and walking for extended periods and working in confined spaces requiring bending, kneeling, crouching, and crawling.Manual dexterity is required to handle small components and operate tools safely.Adherence to safety procedures is required at all times.Preferred RequirementsPreferred candidate will have experience with Motorola systems and RF networks.Experience with high density dispatch centers.Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.Our ValuesConnected, Committed, Trustworthy, SafeOur Employee CommitmentsWork that makes a differenceA team you can count ofOpportunities to growRewards that help you thriveXcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.Non-BargainingThe anticipated starting base pay for this position is: $42.60 to $59.67 per hourThis position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental LeaveBenefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.Deadline to Apply: 10/08/26EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF)All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.Accessibility StatementXcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form. For any other application related questions, including application follow-ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. Electra can be found in the lower right-hand corner of our Xcel Energy Careers site.