Field Technician III

Xcel Energy Services Inc; United States; Hybrid; USD 59,000 - 83,000; Full time

Benefits offered by this job

Spot On Bonus

Medical Plan

Dental

Vision

Pension

401(k)

Job summary

Xcel Energy is seeking a Field Technician III to join the Network Communications Field Service team. You will oversee network operations management for the company’s communications network, applying broad field experience to repair and manage complex incidents across multiple vendors.

The role requires strong knowledge of LAN/WAN, OSI Model, and carrier interconnects, with travel across the region and on-call rotation.

Qualifications

• AS/AAS/BS in related degree field or equivalent experience.
• 6–8 years of network management/field operations experience including layer 1–3 equipment or software.
• Strong knowledge of OSI Model, T1–OC192, PRI circuits, microwave transmission and wireless networks.
• Willing to work diverse schedules, including an on-call rotation.
• Valid Colorado Driver's License and willingness to travel regionally, potentially overnight.
• Preferred: BISCI certifications or equivalent network operations experience with enterprise environments.

Responsibilities

• Manage and support Network Operations for Xcel Energy communications network in a multi-vendor environment.
• Respond to field incidents, coordinate with dispatch and NOC, and document escalations in ticketing system.
• Lead complex projects and advise Technician I/II teams to improve policies and procedures.
• Collaborate with multiple carriers and internal teams to troubleshoot layer 1–3 issues.

Skills

LAN/WAN operations

OSI Model

Network troubleshooting

Field operations

Multivendor teamwork

Education

AS/AAS/BS in related field

Tools

Nokia

Cisco

Ciena

Infinera

Juniper

Job description

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy. Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best. Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

Position Summary

The Field Technician III role is network field management focused; and will apply broad knowledge and working experience with networking concepts in the operation, maintenance, and management of telecommunication networks as a member of an experienced multi-vendor multi-disciplinary team. The successful candidate will be expected to work in a variable work environment that interfaces with multiple inter- and intra-office personnel/departments. This advanced -level technician works with members internal and external to Xcel Energy to support Network stability.

Essential Responsibilities

The Field Technician III works on the Network Communications Field Service team with the primary responsibility of Network Operations Management for Xcel Energy communications network. Has excellent working knowledge of LAN/WAN network field operations and will apply that knowledge to a complex multi-vendor enterprise environment to assist with the repair and management of planned and unplanned events. Field Technician III will make use of field test equipment respond to direct calls from dispatch NOC or leadership and utilize a ticketing system to address and document escalated issues within the scope of this position. Will be assigned complex projects or shared areas of responsibility that may include the oversight of other technicians or project stakeholders. Will work with Technician I's II's Leads and Management to continuously improve upon technical and process related policies and procedures while providing support and advisement to Technician I's & II's. Directs support and coordination for high priority incicents. Able to work with multiple carrier and/or intra-department technicians for further troubleshooting/isolation of layer 1 - 3 issues Be responsible for ensuring Xcel Energy and OSHA requirements are met for jobsite safety and security

Minimum Requirements

• AS/AAS/BS in related degree field, related certifications, or equivalent documented experience.
• 6-8 years of network management/ field operations that includes experience with switching/routing, transport, and data using layer 1 - 3 equipment or software.
• Proficient to advanced-level experience and understanding of the following:
  • OSI Model
  • T1 - OC192
  • PRI circuits and associated network element related equipment
  • Microwave transmission
  • Wireless networks
  • direct-broadcast satellites, cable management, color coding, power and grounding requirements
• Must be willing to work diverse schedules, including an on-call rotation.
• Must possess a valid Colorado Driver's License.
• Willing to travel throughout the region area often with potential overnight stays.
• Preferred: AS/AAS/BS in related degree field, BISCI certifications or equivalent documented experience. Direct involvement with hardware and network element management in operations, repair, and maintenance in Enterprise environments. General network experience in peripheral technologies such as NOKIA, Cisco, Ciena, Infinera, Juniper, and layer 1 equipment involving T1's, DS3's, OC-level circuits. Experience with documenting changes via a work-ticket related system. Experience in a utility or other regulated industry.

Physical Requirements

• This role requires regular physical activity, including frequent mobility throughout the workday.
• Employees must be able to regularly lift and carry materials up to 15 pounds and occasionally up to 50 pounds, climb ladders, and work at heights using approved fall protection equipment.
• The position involves standing and walking for extended periods and working in confined spaces requiring bending, kneeling, crouching, and crawling.
• Manual dexterity is required to handle small components and operate tools safely.
• Adherence to safety procedures is required at all times.

Preferred Requirements

• Preferred candidate will have experience with Motorola systems and RF networks.
• Experience with high density dispatch centers.

Company Culture

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together. Our Values Connected, Committed, Trustworthy, Safe Our Employee Commitments Work that makes a difference A team you can count of Opportunities to grow Rewards that help you thrive Xcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.

Salary and Benefits

The anticipated starting base pay for this position is: $42.60 to $59.67 per hour

This position is eligible for the following benefits:

• Spot On Bonus
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

Legal and Accessibility

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 10/08/26

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Electra can be found in the lower right-hand corner of our Xcel Energy Careers site.

You. Us. Together. At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You’re not waiting for change – you’re creating it. You’re driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. We are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon-free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we’re building a better tomorrow.