Field Technician III

Xcel Energy Inc; Denver, Northern (CO, KY); Hybrid; USD 59,000 - 82,000; Full time

Benefits offered by this job

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

401(k) plan

Pension

Paid time off (PTO)

Holidays

Tuition reimbursement

Job summary

Xcel Energy is seeking a Field Technician III to manage Network Operations within a multi-vendor environment across the regional transmission network. The role requires working in a flexible hybrid setting with onsite presence three days per week, depending on team needs.

The position demands strong field operations experience, deep knowledge of LAN/WAN, OSI, T1-OC192, and various carrier systems, plus willingness to travel and hold a Colorado driver’s license.

Qualifications

• AS/AAS/BS in related degree field or equivalent experience.

Responsibilities

• Manage Network Operations for Xcel Energy communications network on Field Service team.
• Escalate and document issues using ticketing system.
• Coordinate with technicians and leads to improve policies and procedures.
• Ensure safety and regulatory requirements on job sites.
• Support multi-vendor network environments (Nokia, Cisco, Ciena, Infinera, Juniper).

Skills

LAN/WAN operations

Network troubleshooting

Field service

On-call rotation

Colorado Driver's License

Travel readiness

Education

AS/AAS/BS in related field

BISCI certifications

Tools

Nokia

Cisco

Ciena

Infinera

Juniper

Ticketing system

Job description

Xcel Energy(NASDAQ:XEL)is a leading energy providerand Fortune 500company,dedicated toserving millionsofelectricity andnaturalgascustomersacross eight states:Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota,New Mexicoand Texas.We make energy work better forourcustomers, helping them thrive every day. That means always raising the bar-delivering better service and providing more reliable, resilient,and sustainable energy.

Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.

Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

Position Summary

The Field Technician III role is network field management focused; and will apply broad knowledge and working experience with networking concepts in the operation, maintenance, and management of telecommunication networks as a member of an experienced multi-vendor multi-disciplinary team. The successful candidate will be expected to work in a variable work environment that interfaces with multiple inter- and intra-office personnel/departments. This advanced -level technician works with members internal and external to Xcel Energy to support Network stability.

Essential Responsibilities

• The Field Technician III works on the Network Communications Field Service team with the primary responsibility of Network Operations Management for Xcel Energy communications network. Has excellent working knowledge of LAN/WAN network field operations and will apply that knowledge to a complex multi-vendor enterprise environment to assist with the repair and management of planned and unplanned events. Field Technician III will make use of field test equipment respond to direct calls from dispatch NOC or leadership and utilize a ticketing system to address and document escalated issues within the scope of this position.
• Will be assigned complex projects or shared areas of responsibility that may include the oversight of other technicians or project stakeholders. Will work with Technician I's II's Leads and Management to continuously improve upon technical and process related policies and procedures while providing support and advisement to Technician I's & II's.
• Directs support and coordination for high priority incicents.
• Able to work with multiple carrier and/or intra-department technicians for further troubleshooting/isolation of layer 1 - 3 issues
• Be responsible for ensuring Xcel Energy and OSHA requirements are met for jobsite safety and security

Minimum Requirements

• AS/AAS/BS in related degree field, related certifications, or equivalent documented experience.
• 6-8 years of network management/ field operations that includes experience with switching/routing, transport, and data using layer 1 - 3 equipment or software.
• Proficient to advanced-level experience and understanding of the following: OSI Model, T1 - OC192, PRI circuits and associated network element related equipment, Microwave transmission, Wireless networks, and direct-broadcast satellites, cable management, color coding, power and grounding requirements.
• Must be willing to work diverse schedules, including an on-call rotation.
• Must possess a valid Colorado Driver's License.
• Willing to travel throughout the region area often with potential overnight stays.
• Preferred: AS/AAS/BS in related degree field, BISCI certifications or equivalent documented experience.
• Direct involvement with hardware and network element management in operations, repair, and maintenance in Enterprise environments.
• General network experience in peripheral technologies such as NOKIA, Cisco, Ciena, Infinera, Juniper, and layer 1 equipment involving T1's, DS3's, OC-level circuits.
• Experience with documenting changes via a work-ticket related system. Experience in a utility or other regulated industry.

Physical Requirements

• This role requires regular physical activity, including frequent mobility throughout the workday.
• Employees must be able to regularly lift and carry materials up to 15 pounds and occasionally up to 50 pounds, climb ladders, and work at heights using approved fall protection equipment.
• The position involves standing and walking for extended periods and working in confined spaces requiring bending, kneeling, crouching, and crawling.
• Manual dexterity is required to handle small components and operate tools safely.
• Adherence to safety procedures is required at all times.

Preferred Requirements

• Preferred candidate will have experience with Motorola systems and RF networks.
• Experience with high density dispatch centers.

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.

Our Values

Connected, Committed, Trustworthy, Safe

Our Employee Commitments

• Work that makes a difference
• A team you can count of
• Opportunities to growRewards that help you thrive

Xcel Energy provides jobapplicantsreasonable accommodations for disabilitiesthroughout the application process. If youare in need ofanaccommodationto complete the Applicant Accommodation RequestForm.

Non-Bargaining

The anticipated starting base pay for this position is: $42.60 to $59.67 per hour

• Spot On Bonus
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.You will not be penalized for redacting or removing this information.

Deadline to Apply: 10/08/26

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All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

Accessibility Statement

Xcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form. For any other application related questions, including application follow-ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. Electra can be found in the lower right-hand corner of our Xcel Energy Careers site.