Hybrid Field Service Engineer – Printing Equipment

Domino Printing Sciences; Gurnee (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with match

Paid parental leave

Hybrid or remote work options

Job summary

Domino Printing Sciences is seeking a Customer Service Engineer to provide field service for Domino printing equipment, traveling to customer sites across the United States. The role emphasizes customer management and technical support to maximize uptime and satisfaction.

The position requires an associate degree in electronics or equivalent experience, with at least 2 years in field service and a valid driver’s license.

Qualifications

• Associate’s degree in electronics or equivalent military experience required.
• At least 2 years of related field service experience preferred.
• Valid Driver’s License required.

Responsibilities

• Travel to locations including customers, vendors, and Domino offices.
• Provide field service for Domino printing equipment at customer sites in and around the designated territory with regular travel throughout other parts of the United States of America.
• Provide onsite technical training on operation, repair and maintenance of Domino products.
• Diagnose, troubleshoot and repair system problems at customer sites.
• Carry out preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications.
• Provide telephone technical support including rotational after-hours, weekends and holidays on call.
• Develop customer relationships that breed loyalty.

Skills

Communication

Customer-facing

Time management

Analytical thinking

Task prioritization

Self-motivation

Education

Associate degree in electronics

Tools

Driver's license

Job description

Domino Printing Sciences is seeking a Customer Service Engineer to provide field service for Domino printing equipment, traveling to customer sites across the United States. The role emphasizes customer management and technical support to maximize uptime and satisfaction.

The position requires an associate degree in electronics or equivalent experience, with at least 2 years in field service and a valid driver’s license.