Field Service Engineer - Industrial Printing Equipment

Domino Group; Gurnee (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with match

Hybrid or remote options

Annual bonus

Job summary

Domino Amjet is seeking a Customer Service Engineer to provide field service for Domino printing equipment, traveling across the United States to support customers and partners. You will train on site, diagnose issues, perform preventative maintenance, and assist in growing the customer base.

This role requires an associate degree in electronics (or equivalent military experience), at least 2 years of field service, and a valid driver’s license.

Qualifications

• Associates degree in electronics or equivalent military experience.
• At least 2 years of related field service experience.
• Valid driver’s license required.

Responsibilities

• Travel to locations including customers, vendors, and Domino offices.
• Provide field service for Domino printing equipment at customer sites in and around the designated territory with regular travel throughout other parts of the United States.
• Provide onsite technical training on operation, repair and maintenance of Domino products.
• Diagnose, troubleshoot and repair system problems at customer sites.
• Carry out preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications.
• Provide telephone technical support including rotational after-hours, weekends and holidays on call.
• Provide customer management through commercial awareness, focusing on retention and growth.
• Develop customer relationships that breed loyalty.
• Actively promote the features and benefits of Domino product and aftermarket range.

Skills

Communication skills

Stakeholder management

Time management

Analytical thinking

Task prioritization

Self-motivation

Driver's license

Education

Associate degree electronics

Job description

Domino Amjet is seeking a Customer Service Engineer to provide field service for Domino printing equipment, traveling across the United States to support customers and partners. You will train on site, diagnose issues, perform preventative maintenance, and assist in growing the customer base.

This role requires an associate degree in electronics (or equivalent military experience), at least 2 years of field service, and a valid driver’s license.