Hybrid Fiber ISP Support Specialist

Vero Networks; Tulsa (OK); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Vero Broadband in Tulsa, OK is seeking a Customer Service Representative to be the face of the company and manage the onboarding of new customers, account inquiries, and payment processing. This hybrid, full-time role starts remotely and will move on-site within a few months, with a Monday–Friday schedule and some weekend availability as needed.

The position requires a High School diploma or GED, excellent communication, strong problem-solving, and the ability to organize and adapt quickly in a

Qualifications

• High School diploma or GED.
• Strong critical thinker.
• Excellent communication skills (written and verbal) and interpersonal skills.
• Ability to organize and prioritize work and adapt to changes quickly.
• Self-guided approach to learning and gaining knowledge in addition to company provided training.
• Self-motivated with the ability to work in a fast paced, team-based environment.
• Ability to effectively solve problems or escape issues as needed.

Responsibilities

• Handle onboarding of new customers and account inquiries.
• Process payment postings and add-on requests.
• Coordinate resources and interdepartmental communication.
• Ensure incidents and customer requests are managed to quality standards.

Skills

Strong communication

Critical thinking

Organizational skills

Self-motivated

Team player

Education

High School diploma or GED

Job description

Vero Broadband in Tulsa, OK is seeking a Customer Service Representative to be the face of the company and manage the onboarding of new customers, account inquiries, and payment processing. This hybrid, full-time role starts remotely and will move on-site within a few months, with a Monday–Friday schedule and some weekend availability as needed.

The position requires a High School diploma or GED, excellent communication, strong problem-solving, and the ability to organize and adapt quickly in a