Bilingual Remote Customer Service Specialist

Vero Networks; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical plans with employer contrib.

Dental and Vision insurance

Life Insurance and AD&D

Disability Insurance

401(k) with employer match

PTO 15 days + holidays

Job summary

Vero Fiber is seeking a Customer Service Representative to handle onboarding, account inquiries, payments, and add-on requests in a fast-paced environment. You will manage incidents and ensure quality standards while supporting cross‑functional teams.

The role requires strong communication, problem solving, and the ability to work 10:00 am–7:00 pm MT, with occasional weekend hours. This is a full‑time, remote position with competitive benefits.

Qualifications

• High School diploma or GED required.
• Strong critical thinking to analyze situations and find solutions.
• Excellent written and verbal communication; strong interpersonal skills.
• Ability to organize and prioritize work and adapt quickly to changes.
• Self-guided learning and motivation with training provided.
• Fluent in English and Spanish (written and spoken).
• Must be able to work 10:00 am – 7:00 pm Mountain Time, Monday–Friday, with some weekend hours.

Responsibilities

• Serve as the primary contact for inquiries on billing, payments, service changes, portal navigation, account setups, and cancellations.
• Resolve past-due accounts and collect payments from individual or commercial clients.
• Handle incoming calls promptly and address inquiries.
• Create and manage support tickets using internal platforms and tracking software.
• Collaborate with Technical Support, Service Delivery, and Billing to ensure seamless resolution.
• Pre-qualify prospective customers and set up new subscriber accounts using internal tools.
• Maintain knowledge of product offerings and service plans; escalate advanced issues as needed.
• Provide general administrative support and complete ad-hoc projects.
• Support with routine clerical tasks and data-tracking across spreadsheets.
• Monitor and review multiple internal customer service tickets.

Skills

Critical thinking

Communication

Organization

Bilingual (English/Spanish)

Self-motivation

Problem solving

Time management

Education

High School diploma or GED

Job description

Vero Fiber is seeking a Customer Service Representative to handle onboarding, account inquiries, payments, and add-on requests in a fast-paced environment. You will manage incidents and ensure quality standards while supporting cross‑functional teams.

The role requires strong communication, problem solving, and the ability to work 10:00 am–7:00 pm MT, with occasional weekend hours. This is a full‑time, remote position with competitive benefits.