Fiber Optic Customer Experience Specialist

VNET Fiber; Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts/Section 125

401(k) Savings Plan with a company m;

Life Insurance

Short Term Disability Insurance

Paid Time Off

Sick Time

Paid Holidays

Employee Assistance Program

Free Parking

On-Site Fitness Facility

Job summary

Velocity Network, Inc. is seeking a Customer Experience Representative for our Fiber to the Home team. You will advise customers on the benefits of fiber optics through inbound and outbound sales calls and deliver exceptional service for billing inquiries and service issues.

This role focuses on payments, handling equipment returns, and contributing to a positive customer experience within a collaborative environment and competitive benefits package.

Responsibilities

• Advise customers on the benefits of fiber optics through inbound and outbound sales calls.
• Provide exceptional customer service for bill inquiries, service issues, payments, and equipment returns.

Job description

Velocity Network, Inc. is seeking a Customer Experience Representative for our Fiber to the Home team. You will advise customers on the benefits of fiber optics through inbound and outbound sales calls and deliver exceptional service for billing inquiries and service issues.

This role focuses on payments, handling equipment returns, and contributing to a positive customer experience within a collaborative environment and competitive benefits package.